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SalaryBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
This position is a lead role in the management of our ServiceNow release management and Dev Ops. The individual in this role will lead the roadmap, governance, communication, design, execution, and maintenance of our ServiceNow release management initiatives. Liaising with technology teams, process owners and counterparts to inform and partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development.
Reporting to the Lead IT Director, ServiceNow Platform Service Management, this position is critical in supporting the development and implementation of the overall ServiceNow release strategy while operational objectives and strategic business initiatives are met. This role will also have indirect management of technical staff. Including but not limited to being the first point of escalation, prioritizing, and managing assignments from the backlog.
Job Responsibilities
Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow release management & Dev Ops.
Partner with the technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow release management
Develop, implement, and maintain a governance strategy to achieve consistent and efficient release process for stakeholders.
Collaborate with architects and stakeholders to understand their needs and translate them into ServiceNow configurations.
Work directly with the ServiceNow development team to select the most effective solution for defined requirements.
Design and configure ServiceNow release managment modules to collect, analyze, and visualize data to drive data-based decision-making
Define key performance indicators (KPIs) and metrics based on business requirements and configure ServiceNow
Collaborate with cross-functional teams to gather information from different modules and sources to provide comprehensive insights.
Conduct analysis to identify trends, patterns, and areas for improvement.
Provide recommendations for process optimization and performance improvement based on the analysis findings.
Stay updated with the latest ServiceNow features and enhancements related to performance analytics, recommending, and implementing improvements to optimize performance measurement and reporting.
Lead a group of developers to support the sustainment of the product along with managing releases and regular business requests utilizing SAFe Agile Methodology.
Experience
A Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent experience.
7+ years of managing ServiceNow release management and configuration of ServiceNow platform.
5+ years of release engineer type roles which involves hands on experience on ServiceNow release management and Dev Ops
Strong knowledge of release management concepts, methodologies, and best practices.
Strong problem-solving and analytical skills, with the ability to translate complex business requirements into meaningful performance metrics.
Customer obsessed. Experience influencing and consulting while solving business processes and / or technical problems to meet our customers where they are.
Program/Project Management or Scrum Master experience with strong skillset in communications, tracking, reporting, risk management, and negotiation skills .
Strong problem management skills and ITIL awareness, ability to deliver complex business requirements technically
Infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools
Experience leading, engaging, and coaching new developers.
Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.
Nice to haves
Experience with ServiceNow modules such as ITSM, HRSD, ITAM (HAM & SAM), ITOM &vCMDB.
Experience with Dev Ops or other related tools and technologies.
Pay Range
The typical pay range for this role is:
$120,750.00 - $240,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
