Site Coordinator

• General Description: The Site Coordinator assists the Program Manager in the day-to-day operations and administration of the Hypothermia Shelter by coordinating and monitoring residential coverage and adherence to policies and procedures of operating a Hypothermia Shelter.

Specific Job Duties/Responsibilities: 

• Supervise Direct Support Professionals on site. 
• Assist with training, staff development and on-going performance reviews for all staff. 
• Build and maintain quality working relationships with colleagues, external and internal stakeholders.
• Develop a positive rapport with each resident through routine contact and communication.
• Assist in the implementation of data inputs and outputs by working with the Program Manager and Administrative Staff. 
• Assist in the coordination and scheduling of onsite SPDATs and other needed assessments.
• Report serious incidents, allegations, and sensitive program information to the Program Manager immediately.
• Complete incident reports as needed per DHS and TCP policies.
• Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules.
• Assist the Program Manager in strategizing program operations.
• Participate in program team meetings, staff meetings, supervision meetings as required and requested per contracts.
• Participate in program quality improvement activities that improve program policies, procedures, and client and program outcomes.
• Adhere to agency policies and procedures.
• Coordinate and manage program operations in collaboration with the Program Manager.
• Assist the Program Manager in completing the staff schedule.
• Other duties as assigned

The shift hours are Monday-Friday 6pm-12am & 12am-8am/Saturday-Sunday 6pm-8am

Minimum Qualifications: 

• HS Diploma or equivalent and 1 years of direct social services experience, or
• HS Diploma or equivalent and 2 years of work experience. 

Desired Qualifications: 

• Experience working with vulnerable populations and the related issues of addiction and mental illness strongly preferred.
• Familiarity with DC’s Homeless Management Information System (HMIS).
• Knowledge of issues facing homeless or otherwise vulnerable populations.
• Values commensurate with a community committed to providing inclusive services without regard to race, religion, physical or mental ability, sexual orientation, or gender identity
• Experience with, or capacity to learn, data visualization techniques and software

Skills and Competencies Desired: 

• Strong cultural competence, including excellent interactions and communication ability with a diverse population. 
• Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution.
• Ability to multi-task with strong organizational skills.
• Knowledge of Microsoft Word and Excel, and the ability to learn a database system.
• Ability to work independently.
• Possess crisis management skills.
• Excellent written and verbal communication.
• Detail oriented and analytical thinker.