Site Administrator Technician

BCforward is currently seeking a highly motivated Site Administrator Technician at Madison, IN.

Job Title: Site Administrator Technician

Work Location: Madison, IN

Estimated Start Date: ASAP

Summary

• This individual will be physically located in Madison to maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions.

  Essential Functions

• Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions including:
• Telephones, inmate tablets, in-pod kiosks, video visitation stations and related equipment
• Network, network devices, wireless access points, routers, switches, workstations and all other devices or equipment necessary
• Ensure all equipment, designed, and delivered by the manufacturer, meet the needs and qualifications of the prime contract between the client and the Department for the client.
• Review recorded video visits and video messages for compliance with the Department's Visitation Policy.
• Document the outcome of each review and identify any policy violations in the appropriate tracking tools
• Maintain and check all phone equipment and indicators in phone room, and report to the client any troubles
• Respond to state emails and voicemails accordingly
• Update offender information including transfers, restrictions, phone lists, and deactivate accounts, etc.
• Add new offenders and verify all information is accurate and correct in the client system
• Conduct monthly preventative maintenance with Hardware & Inventory Support and change out phones/tablets that need repaired and/or replaced as needed
• Work with technical and administrative personnel to correct problems with communications equipment and user accounts.
• Actively participate within cross-functional work team to ensure timely maintenance
• Solve offender phone or tablet problems/answer questions or concerns, including debit reports for both case managers and offenders
• Maintain and resolve open ticket issues for troubles - follow up on resolution to guarantee the issue is resolved before closing the ticket.
• Assist in helping Internal Affair departments and other executive staff with retrieving information from the client system
• Participate in the orientation intake process for the new offenders arriving onsite on a weekly/monthly basis (site specific or as needed).
• Attend and participate in the dorm/shelter rep meetings to answer questions concerning the offender telephone and tablet system, and procedures for the offender population on a weekly/monthly basis (site specific or as needed).
• Arrange for Access and Gate releases for Service Technicians (or Site Administrator Technicians) to perform duties inside the facility and to bring in needed items and related tools
• Work with Hardware & Inventory Support to keep an up-to-date mapping of offender phones, tablets, and serial numbers in all facilities
• Assist ACA with meeting facility accreditation for the offender phone/tablet policy & procedure
• Provide coverage for other SAT duties when out via sick/vacation
• Complete 40 Hours of department in-house training and State required CBT's, annually

Interested candidates please send resume in Word format Please reference job code 151326 when responding to this ad.