Shuttle Driver / Customer Service

GENERAL SUMMARY

We are looking for a positive, motivated candidate for our growing Service Department. This role is customer-facing with the public and represents Marysville Toyota Service in a friendly, professional manner at all times. Looking for an individual that can fit into the friendly, fun, and low pressure culture that the company has created. Looking for someone with a positive and upbeat personality that truly enjoys assisting other people.

Reports To: Service Manager

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provides excellent Customer Service by listening to customer inquiries and requests, and asking questions to ensure understanding of needs.
• Ability to maintain multiple schedules and schedule service appropriately based on customers needs and given information.
• Maintains composure in handling large volume of incoming guests and scheduling. Ability to prioritize and assess urgency levels.
• Basic computer knowledge for word processing and a willingness to learn new skills.
• Using equipment consistent with industry standards (credit card machine, 10-key, fax, copier, etc.)
• Warmly welcome customers into the dealership and introduce them to their service advisor.
• Ability to handle transactions as needed once services rendered.
• Working effectively with others.
• Speaks enthusiastically, clearly, concisely, and effectively.
• Builds productive working relationships, consults with others as necessary.
• Has an approachable, positive, and enthusiastic style; fosters open communication through active listening.
• Promotes cooperation and teamwork through actions.
• Maintains courteous and professional relationships in all situations with customers and employees.
• Identifies opportunities for process improvement.
• Participates in departmental and company-wide meeting preparation.
• Supply orders and storage maintenance.

EDUCATION REQUIREMENTS

High School degree or equivalent preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

PHYSICAL REQUIREMENTS

• Walking
• Sitting
• Light lifting
• Driving company vehicles

WORKING CONDITIONS

• Noise
• Occasional exhaust fumes
• Working in in-closed space
• Working both inside and outdoors

WHAT DO WE OFFER
BENEFITS FOR FULL-TIME EMPLOYEES
• Family owned and operated business
• Positive working environment and culture unlike any other
• Competitive compensation package
• Medical, dental, and vision insurance
• Life insurance/Short term disability/Long term disability
• EAP- Employee Assistance Program (Includes 5 free counseling visits, smoking cessation, legal aid, and more)
• 401K Plan
• Sick PTO
• Vacation
• Employee events
• Paid training and certifications
• Flexible work schedule
• Opportunities for advancement