Showroom Manager

Company	Yankee Mattress FactorySee more
Address	Agawam, MA
Form of work	Full-time
Salary	$50,000 - $75,000 a year
Category	Manufacturing

Job description

Position: Showroom Manager
Yankee Mattress is a premier mattress store committed to providing an outstanding consumer experience. Our brand is synonymous with quality, comfort, and personalized service. We are seeking a dynamic and experienced Showroom Manager to lead our team and ensure the continued success of our stores. As the Showroom Manager, you will serve as the face of our brand, embodying our core values, and overseeing the overall operations of the showroom. This role requires a deep understanding of our products, industry trends, and the ability to drive sales through effective leadership and consumer engagement. This Position will be in one of our store locations in the MA/CT area.
Responsibilities:

Understand and embody the brand positioning, core purpose, and company values.
Serve as the face of the brand, creating a positive and welcoming atmosphere for customers.
Prioritize a listening approach, asking questions to understand the consumer and build relationships rather than viewing people purely as potential sales.
Deliver the desired consumer experience and tailor it to provide a personalized journey for each customer.
Effectively communicate product features and benefits.
Execute the desired store layout and signage, maintaining a professional, clean, and organized showroom.
Possess in-depth knowledge of our product lineup, including specifications and features. Understand differences in types of coils, foams, and covers in the market.
Stay informed on sleep mechanics, industry publications, and trends.
Partner with leadership to set and achieve core metric target goals, such as revenue, number of mattresses sold, attachment rates, mix percentage, and consumer satisfaction.
Understand and manage individual store Profit & Loss statements to meet financial goals.
Build and maintain B2B relationships to drive sales in the region.
Manage the store advertising budget and implement ideas to drive traffic.
Nurture existing consumer relationships.
Train Showroom Associates on cultural and technical aspects of the brand and foster a positive and collaborative team environment.
Ensure consumers are aware of all service options, including in-store purchases, phone orders, online orders, delivery, pick-up, and in-home setup.
Bring innovative ideas to enhance the in-store experience, and improve conversion rates.
Manage through price changes and floor resets.
Ensure the store is consistently stocked with proper levels of pick-up/to-go items.

Requires:

Previous experience in retail management, preferably in the mattress or furniture industry.
Excellent communication and leadership skills.
Strong analytical abilities with experience in setting and achieving sales metrics.
In-depth product and industry knowledge.
Proven ability to build and nurture B2B relationships.
Proficiency in POS or sales tool and logistics management.
Background check upon hire.

If you are a results-driven and experienced retail professional with a passion for exceptional customer experiences, we invite you to apply for the Showroom Manager position at [Company Name]. Join us in providing quality mattresses and unparalleled service to our valued customers.
\At the Yankee Mattress Factory, we don’t just sell mattresses. We are setting our consumers up to tackle their days by providing them a good night’s sleep. This is an awesome responsibility that we do not take lightly. This is why we make the best mattresses in the industry, crafting them by hand in our Agawam, MA factory and using the highest quality materials.
We are building an employee-owned company where everyone has a voice. All employees get shares in the company. Our generous benefits and compensation packages are developed to support our employee-owners’ health and financials goals.\
Pay: $50000 - $75000 / year
Pay: