Short-Term Rental Weekend Co-Host

FLSA status: Non-Exempt

Reports to: Jill Ferrell, Head of Hospitality, Be Still Getaways, LLC

Job Overview: This position is for a co-host role on Be Still Getaways (BSG) hosting team. We are looking for a weekend co-host to handle all guest emergency communications, as well as handle texting and Online Travel Agency (OTA) messaging responsibilities. Be Still Getaways has a robust team with a diverse short-term rental portfolio in Central, VA and this position would be integrated into our team-based approach. While this position mostly requires weekend availability, some sporadic weekday work would be needed for BSG Team Meetings and when Head of Hospitality has prior engagements.

RESPONSIBILITIES:

• Act as the point of contact for all BSG guests 3 weekends/month (4:30pm Friday - 4pm Sunday)
• Report to Head of Hospitality and adhere to BSG customer service and hospitality standards
• Charge guest cards, take reservations over the phone, modify guest reservations, and send guest portals when needed
• Collaborate with the BSG Weekend Team to ensure maintenance, hosting, and operations are all working together to accomplish 5-star guest experiences
• Communicate all relevant information from weekend hours in written report to entire BSG Team when Sunday shift ends

QUALIFICATIONS:

• Access to a laptop and phone to access Property Management System (PMS) and relevant BSG softwares
• Experience working with various PMS - BSG uses Eviivo
• Outstanding customer service skills
• 1-2 years of previous hospitality experience required
• Professional communication in all written and verbal context
• Ability to work well under pressure in an agile, fast-paced environment
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Strong attention to detail

HOURS: Our seasons ebb and flow, but our BSG high season takes place from April - November. Weekend check-in times are the most busy on Friday afternoon and Saturday afternoon, as well as Sunday at check-out. Work is flexible, fast paced, and on-call work requires you to always be available during the hours listed. Please note that BSG is not available during “sleeping hours” - 11:00pm - 7:30am.

PAY: $425/weekend during high season (April - November) and $250/weekend during low season (December - March)

HOW TO APPLY: Please send resume and cover letter to hello@bestillgetaways.com.

Job Types: Part-time, Contract

Pay: $17.00 - $21.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule

Shift:

• 12 hour shift

Weekly day range:

• Every weekend

Application Question(s):

• Experience working with Property Management and Online Travel Agency Systems

Experience:

• Hospitality: 2 years (Required)

Work Location: Remote