Shop Manager

309 Coffee is currently looking to hire a Shop Manager to oversee day-to-day operations, including training and management of staff, inventory management, and excellent customer service.

About 309 Coffee

At 309 Coffee, people come first. That’s why maintaining a culture where customers and staff feel loved, safe, and welcome is our highest priority. Second to that is ensuring that we maintain the highest standards for consistent quality coffee, espresso-based drinks, and any other products that we serve our customers. The Shop Manager reports to 309 Ownership.

Our Core Values are: Leave it Better, Lead with Kindness, Aim for Excellence, and Help Each Other Grow, Use Integrity

Responsibilities

Sales, Reporting, and Financial Responsibility

• Maintain updated records of daily, weekly, and monthly revenues and expenses
• Communicate with 309 Leadership team to maintain policy and procedure at all levels of the operation
• Report performance information to Ownership at regular cadence

Operations

• Manage day-to-day operations of the cafe
• Facilitate weekly scheduling of staff
• Monitor inventory levels. Institute and manage inventory best practices.
• Communicate with vendors/management to maintain business relationships and secure appropriate pricing
• Maintain functional, efficient, pleasant store environment and high-quality food and beverage offering
• Plan, organize and execute events, including those that occur on a regular basis (like trivia), participation in community events, and rental for private events.

Leadership and Team Organization

• Lead by example and embody the overall culture, values, and mission of 309
• Communicate store and individual goals to team effectively while motivating others
• Hire, onboard, and train new staff and baristas
• Schedule regular staff meetings to keep everyone involved and informed
• Complete 6-month reviews with staff to highlight strengths and areas for growth

Quality of Product & Environment

• Ensure that all company and store standards, guidelines, and procedures are communicated and followed by staff at all times
• Add new menu items based on seasonality and customers’ preferences
• Ensure all cafe areas are clean, tidy and align with all health codes
• Ensure proper equipment functionality and performs or enforces completion of regular equipment maintenance. Utilize resources and available information to troubleshoot when equipment errors occur; respond in a timely and reasonable fashion to problems.
• Maintain, model, and coach on speed of service and organize employees to maintain the most efficient flow for serving customer
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service

Requirements

• Work experience as a manager and multiple roles in a coffee shop
• 1-2 years of barista with professional coffee machines
• Good math skills
• Availability to work within opening hours (including weekends and holidays)
• Excellent communication skills with the ability to manage and motivate a team
• Professional demeanor, strong work ethic, able to work in a fast-paced coffee shop whilst providing excellent customer service
• High school diploma
• Food Manager and TABC certified, or willingness to get certified immediately upon hire
• Additional certification (e.g. in Business Administration or Hospitality) or Bachelor’s Degree is a plus

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person