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Form of workJob Description
Shop Foreman
Craneworks, Inc. is one of the fastest growing crane companies in the United States and Canada with 8 locations throughout the US and Canada. Craneworks, Inc. is a crane dealer for multiple manufacturers, crane rental company, custom production facility, and a crane service company. Craneworks, Inc. employs a zero-accident safety culture.
Job Description
Coordinate and expedite the flow of work and materials within or between the service and parts departments according to service schedule. Manage shop mechanics and help direct multiple ongoing repair jobs.
Essential Duties and Responsibilities
- Coordinate 10-15 shop crane and truck mechanics on ongoing repairs according to service schedule dictated by Service Manager
- Obtain miles, hours, and any other meter tracked information for each machine on a repair order
- Ascertain immediate course of action by listening to customers’ description of symptoms.
- Help service writers and service manager prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Maintain contact with customers by explaining estimates, providing status updates to customers, and ETAs of job completion via phone.
- Take information gathered from shop technicians to populate service databases and, when necessary, ask questions where discrepancies exist in order to provide a full and complete story in the service database systems
- Review completed work from the service department and perform quality of work inspection checks.
- Help maintain any status tracking systems for repairs used by the service department (internal software, Karmak, spreadsheets, whiteboards, etc.)
Any job duties delegated by management Maintain service department phones
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
REASONING ABILITY
Ability to apply common sense and understanding to carry out detailed written and oral instructions. Ability to deal with problems involving variables in a multitude of situations.
ESSENTIAL SKILLS
- Mobile Cranes and Haul trucks and their transport equipment including designs, uses, repair and maintenance.
- Direct Management experience in a fast moving shop environment
LANGUAGE SKILLS
Must be able to read and comprehend simple instructions, short correspondence and memos and the ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to walk, use hands to finger; handle or feel; and kneel; crouch; or crawl; and talk; or hear; push and/or pull; reach; climb; bend and/or stoop. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is frequently exposed to moving mechanical parts.
CraneWorks, Inc. offers packages that include healthcare (100% of employee), dental, vision, paid vacation, paid sick days, 401k with company matching, short and long-term disability. Shop foremen are supplied with a company cell phone and computer.
Job Type: Full-time
