Assists in coordinating and directing the workload of the Service Department for maximum efficiency and productivity.
Primary Responsibilities:
- Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
- Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
- May review repair orders for accuracy and completeness
- Directs and assists in the diagnosis of machine problems of technicians and apprentices
- Inspects and repairs all special tools
- Recommends new tooling as required
- Advises Service Manager of all customer complaints
- Coordinates and schedules all in-house technician training
- Assists the Service Manager with coordinating and conducting quarterly safety meetings
- May fill the Service Manager role in their absence
- May arrange for and participate in re-conditioning of used equipment and set-up of new equipment
- May approve the release of equipment for delivery to the customer
- May assist in providing performance feedback for service technicians and staff to the Service Manager
- May assist in the tracking and scheduling of Product Improvement Programs
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains current knowledge of John Deere and competitive equipment
Experience, Education, Skills and Knowledge:
- 7+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
- Experience leading a team and working cooperatively in a team environment
- Experience using special tools and following Technical Manual procedures on machines of the Technician's specialty
- Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Experience with basic computer functions; Experience using Service ADVISOR or other computer based diagnostic repair tools preferred
- Experience communicating effectively verbally and in writing
- Must have an adequate toolset to perform job responsibilities
- High School Diploma, GED, or equivalent experience required; Associates Degree preferred
- Valid driver's license required; CDL (Commercial Driver's License) preferred