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SalarySUMMARY
The Shop Dispatcher plans, organizes, leads, and controls the flow of service work through the service department.
Pay Range:
The Shop Dispatcher position has a Pay Scale consisting of the following elements and ranges.Depending on job performance, the Shop Dispatchercompensation range is expected to be $60,000-$80,000 annually.
Benefits and Perks
- Medical Insurance
- Dental Insurance
- Vision Plan
- 401-K
- 401-K employer contributions
- Flexible Spending Plans
- Employee Discounts on vehicles, service and parts
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains an organized and up-to-date repair log.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Ensures that technicians follow warranty material disposition procedures.
- Schedules maintenance for service department vehicles and equipment.
- Coordinates parts requirements with the parts department.
- Maintains high customer satisfaction ratings.
- Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.
- Keeps work area safe and clean.
QUALIFICATIONS
- Read and comprehend simple instructions, short correspondence, and memos.
- Write simple correspondence.
- Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Use computers, preferably in a PC, Windows-based operating environment.
- Calculate figures and amounts such as discounts, interest, commissions and percentages.
- Use initiative and sound independent judgment within general policy guidelines.
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Pass a drug test
- Pass a criminal background check
EDUCATION AND EXPERIENCE
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying, unless otherwise specified. A typical way to qualify is:
Education: Associate's degree (A. A.) or equivalent from a two-year college or technical school.
Experience: One to two years related experience and/or training.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
- The employee frequently is required to sit; reach with hands and arms.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.
- The employee is regularly exposed to moving mechanical parts.
- The noise level in the work environment is usually loud.
