Shipping & Receiving Specialist - Temporary

Who we are:
ClearCaptions was founded in 2011 with a driving force to serve the hard-of-hearing to enable them to communicate again after they lose the ability to use the telephone. Since our inception, we have existed for one purpose, to improve the lives of our customers. Enabling communication is our passion. We believe in providing the highest levels of service and products to our customers. Our goal is to change lives by re-enabling social connections and independence through using the telephone today and through other services in the future. We are a technology service company that utilizes groundbreaking automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service to deliver and easy to use products to our mostly senior customer base. As a Federal Communications Commission (FCC) – certified telephone captioning provider, ClearCaptions follows the highest industry standards for privacy, security, and professionalism on all calls. For more information, visit www.clearcaptions.com.
Position Summary:
The Shipping & Receiving Specialist is responsible for the fulfillment of orders for shipping the Company’s products and support materials, both directly and through a 3rd party warehouse to customers and field sales representatives. The Shipping and Receiving Specialist manages the receipt of the Company’s product and support materials from factories and suppliers and manages the reverse logistics receipts of RMA’s and employee returned equipment.
This position works in our warehouse located in Rocklin, CA., and reports to the Inventory & Logistics Manager. This is a temporary, full-time position with the potential to turn in regular, full-time position.
What you will do:

• Ensures that all orders processed through the ClearCaptions shipping department and 3rd party warehouse are shipped in accordance with ClearCaptions and customer requirements in terms of labeling, quantity, packaging, and packaging integrity.
• Receives and unpacks goods. Checks receipts against waybills, packing slips, etc., prepares discrepancy reports when needed.
• Determines packaging requirements. May pack goods in accordance with applicable specifications, equipment characteristics, transportation methods/options, and routes.
• Updates and maintains all incoming and outgoing shipment records within the Salesforce order management application.
• Coordinates the movement and management of returned and replacement materials using established shipping and receiving processes.
• Conducts, as necessary, any search to locate products “lost” within the system or shipment routing. Adjusts records to reflect the situation and takes steps to correct the cause of the lost product.
• Maintains a clean, neat, and orderly work area.
• Conducts operations in a manner which promotes safety.
• Performs other duties as assigned.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:

• High School Diploma or GED (General Education Degree) preferred.
• Shipping & Receiving with FedEx, UPS, and DHK experience preferred.
• Knowledge of Salesforce.com order management or similar shipping/receiving application preferred.
• Excellent customer service skills and administrative experience.
• Able to lift items more than 50lbs with assistance when necessary.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:
Employees may experience the following physical demands for extended periods of time:
Sitting, standing, and walking (95-100%)
Keyboarding (70-90%)
Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
May lift or move boxes (up to 50 pounds with assistance)
Work Environment:
Work environment is at the Rocklin, CA warehouse.
Compensation: $21 per hour.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.