Shift Supervisor Evenings

Job Details
Job Location
Omaha Zoological Society - Omaha, NE
Description
Job Title:Shift Supervisor Guest Services- Evenings
FLSA Status: Non-exempt
Hours: Seasonal (flexible schedule including weekends and holidays for evening zoo events)
Summary:
Omaha's Henry Doorly Zoo & Aquarium is seeking a Shift Supervisor Guest Services to collaborate with the Senior Guest Services Manager, the Full-time Supervisors, and other Shift Supervisors to ensure that all operations are working efficiently, on time, and in accordance with established safety guidelines and all Zoo and departmental policies during evening zoo events. This position reports directly to the Full-time Guest Services Supervisors.
Duties and Responsibilities (include but not limited to):

• Adhere and comply with the Henry Doorly Zoo & Aquarium Employee Handbook.
• Communicate clearly and effectively with Marketing and Events staff for all evening events.
• Follow directives put in place by Event Captains, reporting any concerns to the full-time supervisors.
• Ability to assist guests and staff at ticketing kiosks by answering questions and completing transactions.
• Accurately operate cash register, credit card reader, and Point-of-Sale system during transactions.
• Provide general information about prices, location of specific attractions, and safety rules.
• Follow and explain all rules regarding memberships.
• Trained in all Guest Services Areas and be responsible for the coordination of the supervision of the areas including, but not limited to: Admissions, Giant Screen Theater, Redemption, Rides, and Grounds.
• Maintain proper radio etiquette using a multi-channel system.
• Coach Crew Members in order to offer extraordinary guest service to all guests.
• Supervise and monitor staff adherence to Zoo procedures while working in specific areas.
• Assist Full-time staff in maintaining accurate inventory, tracking, data, staff hours, and employee information.
• Ensure compliance with applicable policies and procedures by Zoo guests and staff.
• Address guest and staff concerns and problems with tact and professionalism.
• Coordinate with all other Zoo departments to efficiently perform required duties of supervised areas.
• Authorize guest refunds or exchanges in all Guest Service areas when applicable.
• Perform the duties of each Guest Service position for breaks, absences, or emergencies.
• Ensure cleanliness and safe operation of all Guest Services area equipment, reporting any problems.
• Other duties as assigned.

Work Skills:

• Must have strong customer service skills and be able to respond to a variety of situations to accommodate reasonable requests.
• Must be able to work with a diverse population.
• Must have an outgoing personality, enthusiasm, and work well under pressure.
• Must possess good math and cash handling abilities and skills.
• Must have good public speaking and communication skills.
• Must possess the ability to function independently or with other Guest Services Supervisors to control guest and personnel issues.

Minimum Requirements:

• Must be at least 18 years old.
• Must possess a valid driver's license.
• Must pass drug screening and background check.
• Must be available to work an average of two shifts per pay period.
• Preferred to have weekend and holiday evening availability.
• Must be able to maintain an excellent attendance record.
• Must be able to maintain satisfactory job performance.
• Must be willing to learn how to drive a tractor/tram with a clutch and how to fully operate Skyfari.

Experience:

• Prior guest services experience is required for this position.
• Previous supervisory experience is preferred but not required.
• Prior cash handling experience preferred but not required.
• Bilingual language skills a plus.

Education:

• High School Diploma or GED minimum

Working Environment and Physical Effort:

• Will sometimes work extended/odd hours including weekends, holidays, and some night programs.
• Must be able to travel long distances across the zoo. Work is done in both indoor and outdoor settings.
• Must be able to stand, sit, kneel, bend, twist, reach above head, and climb.
• Will lift, push, pull, and/or move up to 15 pounds and occasionally up to 50 pounds using safe and proper lifting methods.
• Will work outdoors in all weather conditions.

DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.