Shift Supervisor

Overview
The Shift Supervisor is responsible for carrying out the operators vision and meeting store goals, as well as ensuring the successful completion of day-to-day operations to establish and maintain the vision, To be the worlds most caring company. This position is responsible for direct training and development of employees. The Shift Supervisor/Coordinator also adheres to all health code and labor regulations and ensures the restaurant has a solid
foundation that coincides with the standards, culture, and mission of Chick-fil-A.

Responsibilities
QUALITY
Develop trust with guests through meeting the quality requirements all day every day
Taste: Serve crave-able food
Speed: Be surprisingly fast
Attentive & Courteous: Enthusiastically fulfill the Core Four
Cleanliness: Offer a refreshingly clean environment
Accuracy: Maintain 99% accuracy and strive for 100% for all orders
Utilize the LEAN process
Ensure daily eRQAs are completed and findings are addressed

SAFETY
Create and maintain a clean and safe environment in the restaurant
Address and monitor employee hygiene, uniform and hand washing
Ensure all employees are following safety prevention measures
Ensure SAFE Daily Criticals are completed twice a day
Daily completion of Safety checklist
Familiar with unit crisis response plan and know where to locate it
Stay in compliance with all health code, OHSA, labor laws and state laws
Must be able to lift, push and pull up to 40 pounds
Must be able to maneuver in tight spaces

CULTURE

Ensure guests feel cared for by meeting 2nd Mile Service requirements and going above and beyond expectations
Ensure a culture where everyone is genuine, proactive and personal
Ability to recover and wow guests who have experienced a problem
Create a hospitable and energetic environment for team members and guests
Lead by example through good attitude, selfless service and availability
Motivate, encourage and train team members while working alongside them
Build relationships with employees and positive team chemistry
Evaluate team members in an unbiased manner and praise in public, discipline in private
Ensures all check lists have been completed to set up the next leader for success

FINANCIAL RETURN

Be a good steward of equipment, supplies, people and money
Ensure all money is safely locked at all times
Count register in the presence of responsible cashier for accountability
Monitor and understand labor productivity
Monitor and coach the importance of food cost
Constant awareness of restaurant loss-prevention, which includes food, time, money, etc.

SALES & BRAND GROWTH

Have a sales growth mindset

Activate emotional connections marketing

Strengthen relationships with guests and the community by investing in our unique assets