Shift Leader

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Directs, coordinates, and participates in preparation of all aspects of producing Mountain Mike’s Pizza. This includes but is not limited to complete cleaning of the store, daily food preparation, washing dishes, ordering dough, ordering sauce, making pizzas, running the oven, cutting and packaging pizzas and delivery of pizzas when necessary. Must assure all food rotation is being done in such a way to assure the freshest product is provided to our customers. Responsible for collection of monies from in-house or take-out customers; and responsible for counting all monies into the till collected from delivery drivers.

Along with our delivery drivers, it is the manager, assistant manager and PIC’s responsibility to assure these drops happen as required.

2. Coordinates activities of workers engaged in keeping business records, ordering or purchasing supplies, and delivery of foodstuffs to wholesale or retail customers. Responsible for gathering all required paperwork for new hires and submitting that information to personnel within 48 hours of first shift worked by new hire. Controls costs through inventory control and monitoring store food cost tracking data. Performs daily banking and closing procedures as outlined in the company Operations Manual.

3. Orders all supplies and foodstuffs required to serve customers and operate store. Must meet required food cost goals, labor cost goals, sales goals and store inspection goals. The store general manager is responsible for creating an environment of cleanliness that assures their store will meet or exceed the minimum score of 85% on a store inspection for every shift the store manager is the closing supervisor.

4. Contacts perspective customers such as local businesses, chambers of commerce, schools, community organizations to promote the sale of Mountain Mikes Pizza.

5. Assures all Mountain Mikes promotional material is visible to customers at all times which includes but is not limited to promotional signage, lights placed on delivery vehicles, assuring delivery vehicle lights are illuminated at all times the vehicle is in use after 4 PM.

6. Manages deliveries in the store for drivers to assure prompt, efficient deliveries of prepared product. Assures all drivers follow all policies and procedures associated with deliveries including, but not limited to, meeting our 70% drop rate minimum and our policy pertaining to single deliveries.

7. Prepares and administers all aspects of store personnel scheduling in accordance with Mountain Mike’s policies and procedure. It is the responsibility of the store general manager and store assistant managers) to achieve the labor goals established on the store's monthly goal form. Hires and fires all store personnel. A store general manager is expected to be in their store or conducting Mountain Mike’s Pizza business 100% of scheduled shifts. A store general manager should only leave the store to conduct specific Mountain Mike’s marketing activities or during required meal breaks. A manager's scheduled meal breaks or outside marketing activities should not take place between the hours of 11:00 AM and 1:30 PM or between 5:00 PM and closing. During hours of operation, the store general manager should only conduct outside marketing activities when the assistant manager is present and can supervise the store operations.

SUPERVISORY RESPONSIBILITIES

• Works closely with store assistant manager to promote a team environment in which Mountain Mike’s Pizza operates with utmost efficiency. Utmost efficiency includes but is not limited to providing professional, outstanding customer service, an excellent product and a positive working environment for all Mountain Mike’s employees.
• Ensures all staff perform to standards. Ensures staff carries out Mountain Mike’s Pizza initiatives and follow all company policies and procedures. Ensures staff complies with security and sanitation standards.
• Ensures proper cash handling by any employee involved in this process.
• Promotes sales and service excellence. As a store general manager, assistant manager, delivery driver or PIC, it is understood a significant manner in which our commitment to product quality is demonstrated to our customers is our standard operating procedure of every driver taking single deliveries to our delivery customers.

When and ONLY when the store general manager, assistant manager or PIC in charge of a shift signs off on two tickets for deliveries to be taken together (referred to as a double) is any delivery driver authorized to do so.

This exception requires the manager, assistant manager or PIC in charge of a shift to sign off on both tickets acknowledging this approval.

12. Manages store assistant manager and subordinate supervisors). Is responsible for the overall direction, coordination and evaluation of this manager. Also directly supervises 10-18 non-supervisory employees. Carries out supervisory responsibilities in accordance with the Mountain Mike’s policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

13. In the event you do not have staff adequate staff to cover a shift, you will be required to work that shift. This will only happen if you have no other personnel that can be scheduled.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 30 per week

Experience level:

• 1 year

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person