Shift Lead - Master Barista

Who is Body Energy Club?

Body Energy Club is all about community and customer connection by supporting a healthy lifestyle to make a positive impact. We are a Canadian and US West-Coast-based company of 16 retail stores focused on vitamins, nutritional supplements, and proteins. Each location includes a smoothie bar serving refreshing smoothies, bowls, and juices using real food along with healthy grab-and-go prepared food.

We partner with local businesses to provide prepared meals and snacks that appeal to a variety of tastes and lifestyle preferences. Whether someone has a restrictive diet or is just looking to get real food that makes them feel good, Body Energy Club now provides affordable and convenient health options to the Chicago community without compromise.

What you'll do and be:

The Shift Lead/Master Smoothie works in a fast-paced environment supporting Body Energy Club’s iconic smoothie bar at either of our Gold Coast, Lincoln Commons and Lincoln Park cafés located in vibrant Equinox gyms. The Shift Lead provides leadership for other Smoothie Masters as a senior go-to in the store and provides support for management when the store Manager is not present or requires additional assistance. The Shift Lead is expected to uphold Body Energy Club’s standards, policies, and procedures while providing exceptional customer service and maintaining an organized food-safe environment.

What are the perks and benefits of working with us?

• Equinox gym membership
• Mentioned base salary + tips
• Steady and flexible schedule, monthly target, referral and anniversary bonus
• Competitive pay
• Free smoothie on every shift, a generous employee discount on products, additional free samples when available
• Opportunities for growth and advancement

How do you contribute to Body Energy Club?

• Manage and support 2-3 Smoothie Masters on any given shift (number of staff are subject to change dependent on seasonal volume and store location)
• Provide outstanding customer service experience to all individuals visiting stores
• Troubleshoot customer concerns/complaints related to smoothies or orders when necessary and/or defer to management in more serious cases. Support manager with providing feedback and suggestions for resolution
• Monitor staff skills/professional behavior and provide feedback to management as necessary
• Ensure team members are effectively cleaning all equipment required to produce smoothies such as blenders, spoons, knives, machines, etc.
• Monitor smoothie/juice bar inventory shortages and notify an MOD or manager of any low stock or deficiencies, place orders
• Audit checklists daily while on shift to ensure they are completed correctly by staff members
• Train staff on updated operational policies and procedures as communicated
• Receive product deliveries and put away when necessary
• Deliver quality smoothies to customers by addressing client name, protein type, and customizations if necessary
• Assist with daily store operations such as managing till, safety and security while making smoothies
• Maintain a food safe and sanitary environment
• Flexible schedule availability required for all applicants during business operations for 7 days a week from 9:00am – 9:00pm - these hours may change depending on the season and store locationFull-time hours can work between 32-40 hours a week
• Maintain constant punctual attendance and contribute to positive team morale
• Must be able to come in under short notice (i.e. on-call situations)

Minimum Job Requirements:

• Willing to work evenings and weekends and lead by example to support team members
• Maintain constant punctual attendance and contribute to positive team morale
• Must be able to come in under short notice (i.e., on-call situations, employee relations)
• Valid US Citizenship/Passport or US green card or work visa are required
• Background checks are required as a condition of employment (Equinox)
• We plan a soft opening before the end of July 2023 or before.

Education/Certifications:

• Valid Food Handler Certification is mandatory
• City of Chicago Food Service Sanitation Certificate is mandatory (https://www.ccc.edu/colleges/kennedy/menu/Pages/Food-Sanitation-Certificates-at-Kennedy-King-College.aspx)

Experience:

• 2+ years of experience in the food service/health supplement industry required
• 1+ year of experience in a retail management environment required
• OR retail experience at Body Energy Club with demonstration of job excellence and a strong understanding of company policies and procedures. The District Manager will evaluate fit for open opportunities
• Hospitality industry experience is an asset

Knowledge, Skills, and Abilities:

• Must possess good verbal and written communication skills
• Strong interpersonal and leadership skills
• Adapt and learn quickly to new products/recipes as business requires
• Possess the importance of maintaining a clean and sanitary environment
• Must be able to work under moderate supervision and troubleshoot team’s questions/concerns
• Able to perform repetitive and fast-paced work
• Passionate about Body Energy Club products and leading a healthy lifestyle (preferred)

Working Conditions and Physical Effort:

• Work involves daily exposure to elements such as noise, dust, variety of food products
• Work environment involves daily exposure to physical risks such as working blenders, knives, etc.
• Position requires the ability to be on your feet for a long-extended part of your day, moving equipment or product up to 30 lbs.; reaching and kneeling daily
• Requires the ability to see, hear and communicate with associates as well as others by utilizing professional etiquette
• Employees may be required to work at other Body Energy Club locations from time to time

Expectations:

• Will demonstrate, promote, and exemplify the Company’s Core Values in People, Quality, Health, and Growth
• Uphold all company standards relating to customer service, cleanliness, and personal conduct. Expected to act as a role model and coach for other Smoothie Masters
• Ensure customer needs are met in a timely, friendly, and efficient manner
• Food Handler standards must be met at all times
• Provide coaching and correction support as necessary related to the company Smoothie/Juice bar policy and procedure
• Assist in meeting monthly targets and encourage sales growth

Job Type: Full-time

Salary: $18.00 - $18.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount

Restaurant type:

• Coffee shop

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

License/Certification:

• City of Chicago Food Service Sanitation Certification (Preferred)
• Food Handler Certification (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Chicago, IL: Relocate before starting work (Required)

Work Location: In person