Senior Shift Lead - Emerald Fields

Who We Are: Schwazze (OTCQX:SHWZ | NEO:SHWZ) is building a premier, vertically integrated regional cannabis company with assets in Colorado and New Mexico. The parent company of a portfolio of leading cannabis businesses and brands spanning seed to sale, Schwazze is committed to unlocking the full potential of the cannabis plant to improve the human condition. Schwazze is anchored by a high-performance culture that combines customer-centric thinking and data science to test, measure, and drive decisions and outcomes. Schwazze is passionate about making a difference in our communities, promoting diversity and inclusion, and doing our part to incorporate climate-conscious best practices.

For more information, please visit our website: www.schwazze.com

Job Title:Senior Shift Lead - Emerald Fields

Pay Range: $21.00 per hour (Tip eligible)

Type: Non-Exempt, Hourly

Location: Emerald Fields - Wash Park | 2215 E Mississippi Ave Bld Hm, Denver CO, 80210

Position Objective

The Senior Shift Lead plays a pivotal role in supporting the daily operations of the store and serves as a key partner to the Store Director in running the store effectively. They are responsible for ensuring a positive guest experience, managing store operations, and supporting compliance efforts in a heavily regulated industry. This role requires strong leadership, customer service skills, and a commitment to compliance.

Major Functions

Guest Experience (40%)

• Support in monitoring and analyzing the customer service provided by team members, offering real-time feedback and personalized coaching to ensure the highest level of service.
• Greet guests with a warm and professional demeanor, actively engage with their needs, and provide expert product knowledge.
• Proactively identify and resolve guest complaints, ensuring their concerns are addressed promptly, enhancing their overall satisfaction.
• Champion the company's distinctive service traits, instilling them within the team, and setting an example with excellent interpersonal habits.
• Create and maintain a welcoming store environment that aligns with the company's visual merchandising standards and cleanliness policies.

Operations (30%)

• Support in the day-to-day operation of the store, effectively managing opening/closing shifts, task delegation, and optimizing team member scheduling.
• Assist in exercising rigorous financial oversight, including register counts, secure cash handling, ledger maintenance, and timely reporting.
• Lead the inventory management process, ensuring accurate ordering, stock maintenance, and resource optimization to prevent both stockouts and overstock situations.
• Take charge of store maintenance, addressing repair needs and emergencies promptly, maintaining a clean, safe, and inviting environment.
• Maintain a comprehensive understanding of technology systems and software (e.g., registers, LeafLogix), promptly resolving any system-related issues.

Compliance (30%)

• Support in ensuring the dispensary's strict adherence to all relevant laws and regulations governing the cannabis industry.
• Regularly review and update internal policies and procedures to maintain compliance with changing legal requirements.
• Collaborate with regulatory bodies and auditors, facilitating inspections without violations and addressing any compliance-related issues effectively.
• Support in oversee training programs for all dispensary staff to ensure a deep understanding of and adherence to compliance standards.
• Maintain accurate records for all company and regulatory requirements and proactively address any discrepancies.

Please note that the percentage allocation is a general estimate and may vary based on business needs and priorities.