Address
SalaryJOB PURPOSE: The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.
CORE JOB FUNCTIONS/RESPONSIBILITIES:
Lead and coach Team Member performance
Positively impact the achievement of sales and profits in the restaurant
- Open and close the restaurant, including all appropriate paperwork
- Run a mid-shift
- Perform shift change, including all appropriate paperwork
- Break down cash drawers
- Perform safe audits
- Inspect credit cards
- Complete Manager Absolutes
- Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
- Perform Server check-outs
- Document shift highlights in the daily communication log Operational Readiness & Execution
- Perform Heart of House Line Checks
- Perform Bar Line Checks
- Perform Daily QSC
- Monitor food quality, labor, and safety throughout the shift
- Receive food orders, ensure proper product, food quality, food safety, and proper storage
- Receive liquor orders, ensure proper products and proper storage Guest & Team Member Relations
- Conduct Team Member pre-shift meetings
- Perform figure eights during peak periods
- Address Guest complaints in the restaurant
- Assign cleaning duties to Team Members
- Manage labor on the shift
- Monitor Guest and Team Member safety and security
- Monitor Responsible Alcohol Service
Other duties as assigned by supervisor
MAGNITUDE/SCOPE: [Identify areas that can be measured that can provide a reasonable indicator of the position size.]
Superior verbal communication and interpersonal skills
Ability to take and give direction, and execute team and company objectives
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
Knowledge of Operations Ability to resolve Guest issues
Knowledge of all menu and drink items to ensure quality and coach others
Freedom to Act: [Degree of autonomy and decision-making latitude in determining work activities and priorities. Is direction received frequent, regular or occasional?]
Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience
Size and Complexity: [What problems and issues impact the job? Do solutions typically require consideration of several factors and require coordination or are problems and issues identified by following a set procedure? Does this position have financial responsibility e.g. operating budget or revenue that has direct impact on the Company?]
Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
