Shelter Security Program Generalist

$21.53-$24.76 Per Hour DOE

1 Fulltime position 6AM-2PM
1 Fulltime position 10AM-6PM

Catholic Community Services, Homeless Adult Services (HAS) is the largest provider of adult homeless services in Tacoma, Washington. Nativity House (NH), a program of HAS, is the central hub to serve homeless adults in the Pierce County region. It operates 24-hour/7-day a week, offering services (emergency shelter, meals, systematic outreach, Rapid Rehousing, Mental Health and Co-Occurring Disorder treatment, Employment Services, Spiritual Support, 50 units of permanent supportive housing, etc.) to meet the basic needs of individuals experiencing chronic homelessness. guests with meeting their goals.

Provides security and promotes good community relationships in and around the Shelter. Monitors guest behaviors and ensures all policies and procedures are followed.

Provides information and referral services to guests and other homeless individuals.

Qualifications:

High school diploma or GED

Applicant must successfully pass required background checks prior to an offer of employment.

Proof of negative TB test within 12 months

Ability to be compassionate, nonjudgmental

Set clear boundaries

Work with diverse population including people with active mental health and chemical dependency issues

Be a positive and proactive team member

Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.

Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

Greets guests coming into the day center to wait for the dorm to open and directs them to the waiting area

Monitors behaviors in and around the Nativity House and parking lot assuring policies and procedures are enforced.

Contacts people loitering in the parking lot or immediate area and explains and enforces agency policy regarding loitering.

Patrols parking lot, 13th street, Yakima Avenue and 15th street to ensure the safety of guests, residents, and businesses.

Respond to disruptive behavior (includes fights, drug dealing, etc.).

Provide behavioral management for a diverse population including individuals with chemical dependency and/or mental health issues. This includes setting limits, encouraging desired behaviors, assigning consequences and helping people think through their actions and decisions.

Write timely and behaviorally descriptive Ban Reports when guests exhibit disruptive behavior.

Respond to guests who are in crisis or having medical emergencies.

Provide services, resources, and information to guests.

Develop supportive relationship with guests by using motivational interviewing strategies, providing an informal listening ear for guests experiencing difficulties.

Work collaboratively with the other Nativity House staff, mental health team and social worker to promote behavioral changes in guests.

Participate in multidisciplinary case staffing meetings as needed to coordinate services for guests.

Make contact with businesses in the patrol area to form and maintain positive community relations.

Maintain written and computerized records.

Coordinates with the evening Nativity House staff for back up to deal with challenging situations.

Coordinates with Nativity House staff that is monitoring the security cameras.

Utilizes the Tacoma Police Department as needed.

Communicate with other team members throughout the shift to make sure everyone is aware of any ongoing issues.

Other duties as assigned

Job Type: Full-time

Pay: $21.53 - $24.76 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Evening shift

Application Question(s):

• Do you have experience working with diverse populations including people with active mental health and chemical dependency issues? Please describe:
• Are you fully vaccinated against COVID-19 and can you provide proof of vaccination status?

Education:

• High school or equivalent (Required)

Work Location: In person