Shelter Lead Advocate

Primary responsibilities of all Shelter Staff are to provide reliable uninterrupted on-site 24/7/365 coverage of our emergency shelters. Shelter Staff work as a team to provide case management and advocacy to shelter guests of all ages. Shelter Staff provide crisis intervention, practical support, emotional support and education; engage in recreational activities; maintain shelter security; model healthy relationships and non-violent conflict resolution to peers, volunteers, and shelter guests; and uphold agency policies and procedures.

Responsibilities:

· Monitor a team of Shelter Advocates, to ensure completion of tasks and compliance with policies and procedures of the agency as well as compliance with rules and responsibilities of the shelter.

· Responsible for keeping the shelter staffed throughout the week and weekend and providing coverage when needed.

· Participate in regular meetings with supervisory staff, shelter staff and guests.

· Work in conjunction with case management to help complete tasks and achieve goals.

· Monitor and maintain shelter facilities; ensure that shelter is clean and organized, identify and resolve health and safety hazards; stock food and supplies daily.

· Oversee chores and activities of guests.

· Assist with development and implementation of client intake process.

· Prepare and review client files.

· Complete exit paperwork to include exit date and destination of guest upon leaving.

· Maintain certification for HMIS (Homeless Management Information System) in order to enter data as required.

· Meet with guests to answer questions; follow progress of guests and their goals.

· Help guests access services provided by programs in the community.

· Answer and respond to phone calls from guests and others requiring guidance and/or support

· Deescalate situations and settle disagreements.

· Participate in regular ongoing training.

· Perform other duties as assigned by the Shelter Program Manager or Director of Operations.

· On Call responsibilities.

Qualifications:

· Reliable and dependable in attendance and in performing job-related tasks.

· Ability to get to and from work on a reliable basis.

· Ability to establish and maintain personal and professional boundaries in working with guests.

· Ability to maintain a quality work place in a diverse, fast paced, stressful and changing environment.

· Demonstrates a positive attitude, self-motivation, initiative, organization, and resourcefulness while maintaining a reputation through proven action of being team and guest oriented and willing to assist where/when needed.

· Ability to assess emergency situations and respond effectively.

· Follows through with commitments and meet deadlines.

· Willing to be flexible with work schedule.

· General knowledge of human services, both public and private.

· Demonstrates strong ability to perform tasks with minimal supervision or oversight.

· Demonstrates ability to be an effective team member.

· Ability to communicate effectively; includes reading, writing, training, listening.

· Some physical demands such as lifting up to 50 lbs., ability to climb stairs, light housekeeping, and other tasks as needed.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person