Shelter Attendant

Job description

ROWAN HELPING MINISTRIES

JOB DESCRIPTION

CLIENT SERVICES

Shelter Attendant

GENERAL RESPONSIBILITIES

The Shelter Attendant is a collaborative supporter and a member of the Shelter Attendant Team with the objective to support the mission of Rowan Helping Ministries and the guests served by assisting the guests with all of their needs while establishing and maintaining an environment for guests that is consistent with agency values. General duties include completing intakes, answering the telephone, distributing guest mail, monitoring client activities, maintaining safety and security through completing safety searches and monitoring the camera system, and light housekeeping.

The schedule for this position is shift-based. However, the hours should be flexible to meet the needs of the position and/or the Shelter program. This position reports to the Shelter Operations
Manager.

SPECIFIC RESPONSIBILITIES

• Be thoroughly knowledgeable of Rowan Helping Ministries policies and procedures, including Robertson-Stanback Center (Shelter), Jeannie’s Kitchen, Transitional Housing and Crisis Assistance Network (CAN).
• Welcome and check in and check out shelter guests, volunteers and visitors to Rowan Helping Ministries.
• Administer Breathalyzer to shelter guests and ensure secure entrance into the facility.
• Assist the Director of Shelter and Housing Services and Shelter Case Managers as needed to improve services to shelter guests such as scheduling appointments, overseeing transportation services and in-take of short-term guests.
• Answer the phone and appropriately route calls.
• Do the monthly statistics for the Robertson-Stanback Center (Shelter) and Eagle’s Nest.
• Must have the ability to obtain a HMIS license.
• Enter data in the Homeless Management Information System (HMIS).
• Do daily report of guest’s violations and submit to the Case Management team.
• Maintain strict confidentiality while managing the client information.
• Ensure accurate and timely gathering, entry and reporting of guest and volunteer information.
• To provide accurate information on all areas of Rowan Helping Ministries through various communications
• Maintaining effective working relationships with volunteers and other Rowan Helping Ministries staff.
• Delegate appropriate tasks to volunteers assigned to the front desk.
• Wash/Fold linens, towels, and guests’ clothes, when needed.
• Must attend and be on time for all meetings scheduled by the Shelter Operations Manager, Director of Shelter and Housing Services and/or Executive Director.
• Perform other duties as assigned by the Shelter Operations Manager or the Director of Shelter and Housing Services.
• Monitor and supervise shelter and guests – assist guests of the shelter with needs and questions and maintain shelter order in accordance with Rowan Helping Ministries’ Standard Practices.
• Receive new guests, complete intake paperwork, and orient new guests to Rowan Helping Ministries’ rules and expectations.
• Enforce Expectations for Shelter Guests and follow staff Standard Practices.
• Demonstrate a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and guest oriented by being willing to assist where/when needed.
• Ability to negotiate different personalities and work under competing priorities.
• Ability to assess emergency situations and respond effectively.
• Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well.
• Must be prompt and dependable.

GENERAL REQUIREMENTS

Should be able to stoop, lift up to 10 lbs and consistently maneuver within the office area. This position will work primarily indoors and may include repetitive motions and long periods of sitting.

However, person should be mobile to access various environments. Required to stand and walk but also must be able to sit and talk or listen. Must possess the ability to speak and hear English;

Spanish desired; and read and write handwritten and typed material.

EDUCATION AND EXPERIENCE

Must be at least 21 years old, possess a high school diploma or GED, and possess at least six-month experience in counseling and/or social work. Proficient on Microsoft Office.

• Must be compassionate and able to work with diverse people and can establish rapport with clients, volunteers and staff.
• Must be detail-oriented, organized, and be able to write legibly.
• Must be able to demonstrate leadership and interpersonal skills as well as can motivate a wide range of people. Must be a good listener.
• Must be friendly, understanding, empathetic, and possess a non-judgmental attitude.
• Must understand and demonstrate attitudes in keeping with Rowan Helping Ministries’ mission and vision.
• Must be able to work well as part of a team.
• Have the ability to analyze problems and identify alternatives.
• Able to work under pressure and meet deadlines.
• Able to adapt to a fast-paced environment.
• Be computer literate. Possess telephone, copier and Fax machine skills.
• Must possess a personal vehicle and have a valid North Carolina driver’s license.
• Must demonstrate a desire to show God’s love for people. Must be dedicated to outreach and missions and have a strong sense of honesty and integrity.

Benefits:

• 401(k)
• 401(k) matching
• Retirement plan

Schedule:

• 8 hour shift
• Third Shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Work Location: In person