Shampoo Technician

About Faces Day Spa & Salon is currently seeking a part time Shampoo Technician to work in our Salisbury location. Come to work for an award-winning spa and salon. We were voted Best Day Spa in Wicomico County in 2023 by Coastal Style magazine and Metropolitan magazine. Founded in 1970, About Faces is a family run business that is Maryland's Choice for Spa and Salon services.

About Faces offers a competitive compensation and benefits package that includes the following:

• Paid time off
• Medical, dental and vision insurance
• Life and disability insurance
• 401(k) retirement plan

Members of our team also enjoy working with a fantastic and positive team, hands-on training and mentoring, assistance and guidance in growing professionally, and the opportunity to have a positive impact on others.

Position Title:Shampoo Technician

Classification: Non-Exempt/Hourly

Reports to: Hair Department Manager

Department: Client Care

Job Summary:

This is a key position that provides friendly and efficient customer service and shampoo functions to all hair service clients, as well as provides laundry and cleaning support to the location.

Essential Functions:

• Greets and welcomes client upon arrival to shampoo area with proper personal introduction
• Assess client shampoo and conditioning needs based on hair stylist recommendation and/or hair type
• Informs client of specific shampoo, conditioner and treatment products along with general product knowledge
• Makes client comfortable in shampoo chair
• Uses towels to ensure client remains dry
• Determines comfortable water temperature
• Performs shampoo, scalp massage and color rinse services using current protocols
• Sanitizes shampoo bowls between clients following current protocols
• Applies hair treatments and hot towel treatments as directed using current protocols
• Sweeps hair in department and maintains overall neatness of shampoo area, color area and hair department
• Performs laundry of all salon towels, capes, smocks, spa towels, robes and linens to meet demand of operation
• Handles customer’s questions and directs them to appropriate staff personnel.
• Interacts with staff in a professional manner, assisting hair departments as needed.
• Communicates all pertinent information to the Hair Department Manager or Location Manager.
• Attends all required shampoo training provided by About Faces to gain knowledge and become proficient with its shampoo protocols and product lines.
• Participates in quarterly inventory counts when requested.
• Promotes salon/spa services through professional knowledge, presence and conversation with customers.
• Ensures that all clean-up duties are completed prior to opening and/or closing and whenever necessary.
• Maintains a professional neat and clean appearance according to About Faces standards and dress code. Additionally wears an apron at all times
• Maintains client amenities as needed or directed in accordance with amenities programs.
• Other duties as assigned.

Knowledge, Skill & Abilities:

• Enjoys working with people.
• Attentive to details.
• Ability to effectively communicate in oral and written communications.
• Detail oriented, friendly, and organized.
• Ability to adapt to changing guest needs.
• Ability to coordinate and collaborate with staff at all levels.
• Ability to maintain composure and professionalism in unpleasant situations.
• Ability to solve problems and be proactive.
• Ability to memorize and remember guests names.
• Ability to learn the About Faces computer software program.
• Proficient in knowing and understanding all retail products and services.
• Adaptable to schedule changes and working conditions.
• Ability to mentor other staff members when requested.
• Ability to manage multiple tasks and put them in priority.
• Ability to respond to requests for service and assistance within the area of expertise.

Other:

• On a regular basis, requires the ability to stand for long periods of time.
• On a regular basis, requires walking and at some locations walk stairs.
• On a regular basis, requires the ability to handle multiple tasks with composure and ease.
• On a regular basis, requires the ability to reach with hands and arms.
• On a regular basis, requires the ability to speak, listen, and hear.

Requirements:

• Prior spa/salon experience helpful but not required.
• Ability to operate effectively in stressful situations.
• Customer service, communication, and interpersonal skills required.
• Attendance and participation in company meetings/trainings as scheduled.
• Ability to be flexible with scheduling (days, weekends, holidays).
• Work additional hours (within reason) during peak seasons and when requested.
• Must be able to understand, speak, read and write in the English language.

Work Environment:

The Shampoo Technician will be required to manage a number of responsibilities at one time, and may be interrupted to meet the needs and requests of staff, visitors and guests. The Shampoo Technician may find the environment to be busy, noisy, and schedule critical. S/he will be tasked with using various types of equipment (shampoo bowls, washing machine, dryer, coffee maker etc.). Additional responsibilities to support services may differ dependent upon the location. S/he will need excellent organizational, customer service, time and stress management skills to complete the required tasks.

The above position description is not intended to be an all-inclusive list of duties and standards of the position. Other instructions and related duties may be assigned by the supervisor