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SalaryBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
This position is a lead role in the management of our ServiceNow Platform Security. The individual in this role will lead the roadmap, governance, communication, design, execution, and maintenance of our ServiceNow security initiatives. Liaising with technology teams, process owners and counterparts to inform and partner on our enterprise strategy and manage application sustainment, enhancement, and/or new development.
Reporting to the Lead IT Director, ServiceNow Platform Service Management, this position is critical in supporting the development and implementation of the overall ServiceNow security strategy while operational objectives and strategic business initiatives are met. This role will also have indirect management of technical staff. Including but not limited to being the first point of escalation, prioritizing, and managing assignments from the backlog.
Job Responsibilities
Lead the technical governance, delivery, communication, maintenance, and prioritization of enhancements, and other responsibilities for ServiceNow security, risk, compliance and platform encryption
Partner with the technology, process, and business stakeholders to define, analyze, and document requirements for ServiceNow Platform Security
Design and configure ServiceNow security for various modules like ITSM, HRSD, Procurement, ITAM, CMDB
Creates and enforces security standards throughout the platform and protects resources in the platform with tools like ACLs
Ensures the instance is secure and hardened as needed (domain separation, Edge Encryption, etc.)
Audits security logs of the platform and monitor advanced/elevated access in the platform
Provide recommendations for security optimization and improvement based on the findings
Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
Performs application maintenance to include performance monitoring and error identification and remediation.
Initiates health scans and tracks the remediation of findings.
Provides ServiceNow configuration assistance to developers.
Secure and encrypt ServiceNow integrations with external systems via REST API, SOAP API, and other integration methods
Collaborate with cross-functional teams to provide security design in all phases of the project and ongoing operations
Conduct security analysis to identify trends, patterns, and areas for improvement.
Stay updated with the latest ServiceNow features and enhancements related to encryption, ACL's, roles and other security features
Lead a group of developers to support the sustainment of the product along with managing releases and regular business requests utilizing SAFe Agile Methodology.
Experience
A Bachelor’s degree in Computer Science, Information Systems, related field, or equivalent experience.
7+ years of managing ServiceNow Platform Security projects and configuring the ServiceNow platform.
5+ years of Senior engineer/security owner type roles which involves governance, management, and driving alignment on ServiceNow security
Strong knowledge of Platform Security concepts, methodologies, and best practices.
Familiarity with platform encryption, ACL's, roles and other security features
Strong problem-solving and analytical skills, with the ability to translate complex business requirements into meaningful security design.
Customer obsessed. Experience influencing and consulting while solving business processes and / or technical problems to meet our customers where they are.
Program/Project Management or Scrum Master experience with strong skillset in communications, tracking, reporting, risk management, and negotiation skills
Experience with securely integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
Strong problem management skills and ITIL awareness, ability to deliver complex business requirements technically
Infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools
Understanding of ServiceNow CSDM Model
Experience working in a SAFe Agile team
Experience leading, engaging, and coaching new developers.
Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.
Nice to haves
Experience with other ServiceNow modules such as ITSM, HRSD, ITAM (HAM, SAM), ITOM & CMDB.
Familiarity with ServiceNow virtual agent/live agent sensitive data handler
Experience with Platform encryption and data anonymization
Pay Range
The typical pay range for this role is:
$120,750.00 - $240,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
