Servicenow Functional Consultants

Trident Consulting is seeking a "ServiceNow Functional Consultants" for one of our client in McLean VA (Onsite). A global leader in business and technology services.
Position:ServiceNow Functional Consultants
Location: McLean VA (Onsite)
Job Type: Contract
The Role Offers:
• Self-driven individual who would be responsible for providing IT services cataloging & functional design consulting utilizing ITSM tools like ServiceNow while analyzing current services, offerings, processes, workflows; designing or redesigning of services/offerings including aspects like automation, integrations, costing/chargebacks etc. to drive significant improvements in productivity, quality and service to customers while working closely with business stakeholders as well as technical teams
Essential Skills:
• Minimum IT experience required is 6 – 9 years out of which at least 5 – 7 years in ITIL process functional consulting domain or at least 6 – 8 years of ITIL Process owner/manager experience
• Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
• Strong oral and written communication skills with the ability to communicate technical information in non-technical language
• Excellent English communication skills, both written and verbal, including business writing skills
• Experience of performance data analysis of ITIL processes
• ServiceNow certification is preferred but not a must
• Product Owner trained
• Ability to work with all levels of client and internal resources
• Ability to organize, delegate, and leverage resources to accomplish objectives
• Supervisory skills and the ability to leverage support from other parts of the organization
• Organizational and time management skills
• IT & respective technology alignment
• Project Management trained is preferred
• Strong customer service orientation
• Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
• Comfortable with and effective using MS Office applications including Visio
• Close attention to detail and accuracy
• Deadline driven and results oriented
• Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management
Essential Qualification:
• BE/B. Tech (minimum), MBA (IT/Operations) is preferred
• ITIL/ITSM Functional Process Consulting or Process Management Lead
• ITIL Intermediate or Expert certified
• ISO 20000 Auditor is plus
About Trident:
Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Some of our recent awards include:
• 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
• 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area