ServiceNow Developer - Solutions Architect

ServiceNow Developer / Administrator Job: Vast majority of work is remote, but the person needs to be within 80 miles of Rochester, NY to be able to go onsite when needed.

 

The ServiceNow Developer / Administrator needs to have experience in the ServiceNow platform. 5-6 years of experience with advanced administration skills as much of what they do is administration, configurations and customizations vs pure development.

 

Looking for someone who is aspiring toward Solutions Architecture. This individual will be functioning as an Informal Leader to the rest of the small team (3 Dev/Admin, 1 BA) and helping to set the direction for the team.  Must have a BS degree and be ServiceNow CSA certified. 
Some future projects include:

·       Building out the Configuration Management capability.

·       Getting engaged in Workgroups.

·       Working on improving the Customer Experience and the Digital Footprint.  

General Purpose:

·       The Senior ServiceNow Developer plays a critical role in ensuring the effective use of the ServiceNow platform to manage IT services, automate business processes, and improve overall operational efficiency.

·       This role requires a combination of technical skills, process knowledge, and effective communication to successfully configure and manage the platform in alignment with the organizational needs.

·       The Senior ServiceNow Developer is responsible for the configuration, maintenance, development, and overall administration of the ServiceNow platform within the organization. Coaching and leading less experienced ServiceNow developers will be necessary.

 

Responsibilities:

·       Configures and customizes the ServiceNow platform according to business requirements. This includes setting up user roles, permissions, workflows, forms, and other platform components.

·       Provides recommendations for platform configuration and develops solutions as required.

·       Troubleshoots technical issues, investigates root causes, and implements solutions to ensure the platform's stability and performance.

·       Manages user roles, groups, and permissions to ensure data security and appropriate access levels within the platform.

·       Integrates ServiceNow with other systems, applications, and tools to facilitate data exchange, streamline processes, and improve efficiency.

·       Creates and manages reports, dashboards, and analytics to provide insights into key performance indicators (KPls), service levels, and process efficiency.

·       Adheres to ITSM and ServiceNow best practices, standards, and governance policies to ensure consistency and alignment with organizational goals.

·       Identifies opportunities for process optimization, automation, and enhancement of the ServiceNow platform to drive efficiency and value.

·       Manages the incident and request management processes, ensuring proper categorization, prioritization, assignment, and resolution of incidents and service requests.

·       Collaborates with ServiceNow vendors, support teams, and consultants to address technical challenges and obtains necessary assistance.

 

Qualifications:

·       Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering, and Master's degree (preferred).

·       5+ years of ServiceNow development & administration experience. Extensive proficiency in configuration, architecture, and customization of the ServiceNow platform.

·       Extended experience with web services, including: REST, SOAP, JSON or XML.

·       Extended experience with scripting languages (e.g. JavaScript).

·       Experience using at least one structured programming language.

·       Strong understanding of IT Service Management (ITSM) concepts.

·       Strong attention to detail and problem-solving skills.

·       Excellent communication and collaboration skills.

·       Ability to work effectively in a team environment.

 

Desired Skills:

·       Ability to independently manage initiatives (preferred)

·       Leading and coaching other developers (preferred)

·       ServiceNow CSA (Certified Systems Administrator)

·       ServiceNow CIS (Certified Implementation Specialist), CAD (Certified Application Specialist) or CAD (Certified Application Developer) (preferred)

 

Expected Annual Income Range $100,000-120,000. For more information or to be considered for the ServiceNow Developer / AdministratorJob please contact Jim Tobin at Jim.Tobin@akkodis.com

Pay Details: $100,000.00 to $120,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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