Servicenow Developer - It Service Management

The ServiceNow Developer- IT Service Management (ITSM) will be a critical part of the IT team, reporting to the Vice President, IT Engineering and Architecture. In this role, you will play a crucial role in designing, developing, and implementing solutions on the ServiceNow platform to streamline and enhance IT service delivery. Your focus will be on configuring and customizing ITSM modules to meet business requirements and improve overall IT processes.
We offer a flexible work environment. This means working up to 2 days a week remotely and the rest of the time in the office in Waltham, MA.
For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We've also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company. This is a source of pride and frankly we don't plan on stopping. With our recent game changers such as Alltown Fresh Gourmet Market and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. From design, supply, and tech we're looking for people to contribute to our company's direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what's next.
The Types of "Energy" You Bring

• You are self-motivated and like to take initiative
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• You have strong time management skills

"Gauges" of Responsibility

• ServiceNow Configuration and Customization: Design and implement ITSM solutions on the ServiceNow platform, including Incident Management, Change Management, Problem Management, and Service Catalog. Configure and customize ServiceNow modules to align with ITIL best practices and organizational requirements.
• Workflow Automation: Develop and optimize workflow processes to automate and improve IT service delivery. Implement automation solutions for routine tasks to enhance efficiency.
• Integration and Interoperability: Integrate ServiceNow with other IT systems and applications to ensure seamless data flow. Collaborate with integration teams to design and implement interfaces with third-party tools.
• Scripting and Development: Write and maintain scripts using JavaScript within the ServiceNow platform. Develop and customize business rules, UI policies, client scripts, and server-side scripts.
• Collaboration and Requirements Gathering: Work closely with IT stakeholders, business analysts, and end-users to gather and understand requirements. Collaborate with cross-functional teams to ensure that ITSM solutions align with organizational goals.
• Testing and Quality Assurance: Conduct unit testing and support system integration testing for developed solutions. Ensure the reliability and performance of ServiceNow configurations and customizations.
• Documentation: Create and maintain technical documentation for ITSM configurations, customizations, and development activities. Provide training materials and support documentation for end-users.
• Continuous Improvement: Stay informed about ServiceNow platform updates and new features related to ITSM. Identify opportunities for process improvement and proactively propose enhancements.

"Fuel" for You

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
• Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
• Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

• First thing first, if you're interested in the role, please apply.
• A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.
• We conduct "in-person" (ZOOM) interviews and provide additional interview information or other items needed at that time.

QUALIFICATIONS

• Proven experience as a ServiceNow Developer with a focus on ITSM.
• ServiceNow Developer or Implementation Specialist certification is preferred.
• Strong understanding of ITIL processes and ITSM best practices.
• Proficient in JavaScript, HTML, CSS, and scripting within the ServiceNow platform.
• Experience with ServiceNow REST and SOAP APIs.

Education Requirement

• Bachelor's degree in computer science, Information Technology, or a related field.

Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you.
Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.