Job Description
Responsibilities:
- Perform code reviews to ensure best practices and quality standards are being met with regard to coding, integration, extensibility, and security.
- Perform ServiceNow implementation tasks including integration, testing, requirements gathering and solution design.
- Develop clear and concise technical and process documentation, making use of the Knowledgebase Module within ServiceNow.
- Work directly with end users to resolve support issues within ServiceNow.
- Communicate ServiceNow process, operation, and capability information to all levels of management and other applicable stakeholders.
- Develop systems integration and process automation – fully utilizing the platform’s workflow capabilities.
- Coordinate integration with on and off-site systems utilizing resources from other technical teams where necessary.
- Monitor health, usage, and overall compliance of ServiceNow and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely.
- Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation.
- Identify and define business solutions for ITIL users.
- Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.
- Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
- Integrate ServiceNow application(s) with third party systems/applications via Application Programming Interface (API).
- Analyze system performance issues and determine performance enhancements.
- Set up data security via control rules and domain separation.
- Participate and develop in design, QA/testing, and SCRUM.
- Integrate ServiceNow application(s) with third party systems/applications via APIs.
- Expert knowledge of building out and maintaining ServiceNow CMS.
- Create and/or customize the core applications such as Incident, Problem, Change, Service Request, Service Catalog while applying best practices.
- Strong knowledge of the ServiceNow data model and relationships.
- Administer a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules.
Minimum Qualifications:
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
- 3 years of experience as a ServiceNow Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration.
- 5 years of experience as a ServiceNow Developer, creating customized catalog forms, scoped application, retrofitting existing customizations for best practices.
- Experience working in a highly regulated environment (MICS, PCI, SOX).
- Training and experience with ITSM (IT Service Management) practices.
- Knowledge and experience with Configuration Management Database (CMDB) and Project Portfolio Management (PPM).
- Experience with web-based development languages integration.
- Demonstrated understanding of ITIL processes, operations, and procedures.
- Extensive knowledge in Scripting/Reporting and other classes, e.g.: HTML, CSS, XML, Web Services, JavaScript, UI, SQL, Java, and structural programming concepts.
- Extensive experience with API integrations with other systems.
- Experience in producing enterprise level reports, including compiling data from different sources.
- Ability to communicate clearly and effectively in English, both in spoken and written form.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends, and holidays.