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SalaryAbout Us:
Cognizant is one of the world's leading professional services companies, redefining our clients' Business, operating, and technology models for the digital era. Our unique industry-based, Consultative approach helps envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, and is consistently listed among The most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.
About our ServiceNow practice:
Cognizant's Now Practice expands the entire platform beyond traditional implementations into strategic digital transformations. Our validated ability to assess, innovate, design, build, integrate and sustain opportunities keeps the client’s main goals top of mind while ensuring businesses stay relevant, brands are differentiated and profitable growth is achieved. We have successfully led over 9,500 transformations – delivering services globally and across the enterprise. We are a Global Elite Partner and product-line certified in all 9 ServiceNow domains across the platform. We have received the highest-tier certification from ServiceNow, Product Line Achievement, based on both our capability and the consistent and high satisfaction of our customers. We have twice won the ServiceNow Hackathon for innovation, named # 1 for Voice of the Customer by HFS Research and twice recognized since 2021 as NOW Partner of the Year. Our tenure and confirmed achievements make Cognizant a front runner to propose dedicated approaches on the NOW platform.
ServiceNow Business Process Consultant
Level: Manager
Summary of Position:
The ServiceNow Business Process Manager is a professional services consulting role responsible for developing business transformation strategies to drive customer success. The Consultant will apply industry best practices and operate in a high-paced team environment.
ServiceNow Business Process Manager Duties & Responsibilities:
• Serves as a ServiceNow subject matter expert in Business Processes related to IT and overall Business Processes.
• Leads workshops and design discussions to document requirements which included creating workshop materials.
• Coordinate the development team and client during user acceptance testing to ensure appropriate defect resolution.
• Assists in compiling client deliverables including client approach documents and proposals under the direction of the Engagement Leadership Team.
• Applies architecture principles to business solutions.
• Serves as the lead in the completion of Business Requirements Documents.
• Serves as the lead in the completion of Use Cases, Journey Maps, Personas and Process Flow Maps.
• Applies industry frameworks and methodology for capturing the current state of the enterprise, identifying gaps and makes recommendations.
• Conducts industry research and compiles research analysis.
Work Experience and Education Requirements
• 5-7 years of related experience with a management consulting firm, software organization or a minimum of 5 years industry experience in an IT or business operations, finance or related function.
• Minimum of 2-3 years experience on the ServiceNow platform
• Bachelor’s Degree in Computer Science, Management, Information Systems or related discipline preferred.
• ITIL v3 Expert Preferred
• PMP Preferred
Knowledge & Skills:
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Ability to create and present executive level presentations.
• Excellent interpersonal and relationship management skills.
• Strong facilitation skills.
• Advanced knowledge of Microsoft Office products.
• Intermediate knowledge of Business Process mapping software such as Visio.
Work Authorization
- Cognizant will only consider applicants who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Salary and Other Compensation:
The annual salary is between $110,000-$160,000 depending on related ServiceNow experience level
This position is also eligible for Cognizant’s discretionary annual incentive program, based on Performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
