Service Writer

For over 40 years, RION Equipment has attracted the most talented individuals in the material handling industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave - we offer stability and growth while encouraging a work-life balance.
Shift your career into high gear with RION Equipment. As the region's CAT, Mitsubishi and Jungheinrich dealer, RION Equipment, has been serving its loyal customer base for over 80 years. Our Technicians are the cornerstone of our business and key to ensuring that our customers' equipment and systems are back up and running.
We're looking for a Service Writer responsible for acting as the first-line, direct point of contact to the customer by answering calls and scheduling and coordinating all service work and parts order entry for machine repairs. The Service Writer's job creates a trusting relationship with the customer thereby promoting retention and loyalty.
If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com 402-891-7555.
PRIMARY JOB DUTIES:

• Open, process, and close service repair quotes and work orders for all repairs by obtaining accurate details from customers as to the nature of the problem. Secure service manager approval, if needed.
• Verify warranty and service contract coverage. Inform customers of any needed services, recalls, DOT inspections due to equipment.
• Ensure parts and service orders are accurate, supportable, and match invoices. Identify add-on sales opportunities and effectively communicates these to the customer and appropriate sales representatives.
• Schedule equipment repairs on work orders by dispatching workflow to shop/field technicians by assessing skills, capabilities, areas of expertise, and work availability schedules to minimize customer downtime and maximize field vs. shop time for field technicians.
• Review work orders submitted by techs checking for errors or omissions. Reviews parts detail on service calls to ensure parts are posted and nothing remains on backorder or reservation.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability

ABOUT RION EQUIPMENT:
RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970's. This change in our business means great things for potential candidates. We're growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products, including:

• Cat Lift Trucks
• Mitsubishi Forklifts
• Jungheinrich
• Taylor Big Red
• Shuttlewagon Mobile Railcar Movers

RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
* The job duties listed in this job posting do not constitute a complete and exclusive list. RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.