Service Worker

Salary: $21.54 - $27.45 Hourly
Location : Transit Building - Wilsonville, OR
Job Type: Full-time
Job Number: 2024-00020
Department: Transit
Division: Fleet Services
Opening Date: 03/13/2024
Closing Date: 3/31/2024 11:59 PM Pacific
Position Overview
You have an eye for detail and a 'get it done' attitude. Repetitive tasks do not faze you, and your goal is always to get the job done right - the first time. You like working on your own and are motivated by seeing the results of your efforts. Idle is not part of your work vocabulary - when you complete the tasks at hand you jump at the chance to help the team. A clean product = happy customers, which in turn provides you with a sense of pride. You recognize the importance of first impressions, and strive to provide the best customer service not only through actions but through your daily assignments.
Why would you want to join our team? Because you expect more than the status quo. So do we! Wilsonville is currently seeking the newest member of our Fleet Services team. Candidates should be determined, self-motivated, and customer service focused. Qualified candidates will have a high school diploma/GED, some related experience and/or skills, and have the ability to obtain an Oregon CDL with endorsements within six months of hire. All training to obtain a CDL is provided by the City.
This is a full-time position, scheduled to work 1 - 9:30 pm, Monday - Friday.
To be considered for this position, please ensure you complete all sections of the application and answer all supplemental questions. Do not use refer to resume in the application. Additional information regarding this position, including minimum qualifications and essential job functions, can be found below.
Under the general guidance of the Shop Foreman, the Service Worker may clean City transit vehicles, shop areas, and/or bus stop locations; fuel and park vehicles and perform minor maintenance tasks at the City shop. May prepare vehicles for operation and performs other similar work as required.
The Service Worker reports to the Shop Foreman and may receive technical direction from other classifications within the division.
Responsibilities
ESSENTIAL JOB FUNCTIONS
The following tasks are representative and not to be considered all inclusive
Clean vehicles

• Wash interior and exterior of transit buses on a daily basis. Will also wash interior and exterior of other City vehicles.
• Dust and sweep interior of buses (remove debris)
• Assist with other scheduled maintenance as needed

Routine maintenance inspection and service

• Inspect and replenish engine, transmission, steering pump, and coolant fluids on assigned vehicles and equipment on a daily basis
• Record fluids replaced for each vehicle
• Fuel vehicles
• Report potential problems to supervisor

Facility and grounds maintenance (wash and fueling areas)

• Perform general cleanup of assigned areas, as directed
• Dump all trashcans in Fleet office and shop bays every night

Bus stop maintenance

• Perform general maintenance at bus stops
• Perform general cleanup of assigned bus stops, including collecting and dumping trash at bus stops.
• Remove debris and graffiti from shelters and signs
• Assist mechanic with bus stop sign and/or shelter replacement

Database Maintenance

• Use mobile device to enter various completed tasks into the asset management system

Operate vehicles

• Perform vehicle exchanges

Customer Service Standards for Employees
These standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.
Communication

• Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or in email.
• Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
• Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
• Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.
• Address difficult or contentious issues in a constructive manner.
• Be positive and enthusiastic when speaking with customers.

Respect

• Be courteous and polite.
• Treat customers with dignity and respect.
• Understand customer's expectations and treat them as a priority.
• Actively listen and give customer undivided attention.
• Appreciate differing perspectives, opinions, and needs.
• Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.

Responsiveness

• Provide prompt and reliable service.
• Respond to phone/email as soon as possible.
• Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
• Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
• Demonstrate a "can-do" approach.
• Exhibit problem-solving skills leading to sound judgment and quality decisions.

Complete other tasks as assigned.
Qualifications
Education: A high school diploma or G.E.D.
- AND -
Experience: Two months in a position working with janitorial maintenance or related skills.
- OR -
Any equivalent combination of education and experience.
Required Certifications/Licenses: Possess, or ability to obtain within six months of hire, Oregon Commercial Driver's License - Class B with passenger endorsement and air brake endorsement. Training to obtain CDL provided.
Knowledge, Skills, & Abilities

• Knowledge of fueling requirements for diesel, gasoline, and CNG vehicles and/or transit buses
• Knowledge of safety requirements and procedures in a maintenance shop environment.
• Ability to effectively use oral and written communication in the performance of duties and responsibilities.
• Ability to measure and adjust fluid levels in city vehicles
• Ability to read meters and record data.
• Ability to work various hours including early morning and late evening shifts split shifts, weekends and holidays, and call back in emergency situations and split days off.
• Ability to learn city procedures, regulations, and requirements with respect to procurement, safety, operations, and organization.
• Ability to work independently with little direct supervision.
• Skilled in operating small and large vehicles, including passenger vehicles.

Additional Information
Work Environment: This position performs cleaning and minor routine maintenance tasks outdoors in non-environmentally controlled conditions. Incumbents could be exposed to all types of weather conditions, including very hot/cold temperatures, and contaminants such as gases, dust, or odors. Incumbents will be provided with and required to wear appropriate personal protective equipment for specific tasks and/or weather.
Physical Requirements: Work requires multi-limb coordination, manual dexterity, arm-hand steadiness, gross body coordination, near/far vision, static strength (push, pull, lift, and/or carry up to 100 lbs), standing for long periods of time, walking, kneeling, crouching, stooping, crawling, bending, twisting, and repetitive motion.
Cognitive Functions: This position requires the ability to communicate with others (including verbal and written expression and speech clarity and recognition), apply active listening skills, utilize deductive reasoning, concentrate, read and understand ideas presented in writing, evaluate spatial orientation, and quickly respond. Work is performed independently - requires the ability to analyze a situation and problem solve.
Equipment used: City vehicles, power polisher, parts washer, and various hand tools
Equal Opportunity Employer
The City of Wilsonville's South Metro Area Regional Transit is committed to ensuring that no person shall, on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity in accordance with Title VI of the Civil Rights Act of 1964.
The City of Wilsonville offers a generous benefit package including:
Healthcare Benefits: The City offers an extensive employee benefit package, including medical, dental, vision, life, and long term disability plans. Cost share amounts are dependent on an employee's full-time equivalent status.
Retirement: The City is a member of the Oregon Public Employees Retirement System and currently contributes the employee's portion of the retirement system. Employees may also elect to participate in one of two voluntary deferred compensation programs.
Wellness Program: The City offers a generous wellness program, including gym membership reimbursements for employees
Vacation: Based on years of service, full-time employees begin accruing vacation leave at 12 days per year.
Sick Leave: Full-time employees accrue 8 hours per month.
Holidays: 10 paid holidays per year.
01
If you are a veteran, select the option that best describes your veteran status. Please note, you must provide proof of your eligibility for veteran's preference by attaching your DD-214 or your DD-215 to your application.

• I am a qualified veteran
• I am a qualified, disabled veteran
• I am not a veteran

02
Do you have a high school diploma or GED?

• Yes
• No

03
Are you able to lift up to 100 pounds without assistance?

• Yes
• No

04
Do you possess, or have the ability to obtain within 6 months of hire, an Oregon CDL?

• I currently possess a valid Oregon CDL.
• I can obtain an Oregon CDL within 6 months of hire
• I do not possess, nor do I have the ability to obtain within 6 months of hire, an Oregon CDL.

05
How has safety played a part in your previous work experience?
06
Describe a specific work experience you believe demonstrates your commitment to customer service.
07
Briefly describe why you are interested in this position and how it fits into your short- and long-termcareer goals.
Required Question