Service Trainer - The Toro Company

Who Are We?

The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that we love, while putting an emphasis on giving back to the communities that surround us. From residential lawns and gardens, to venues such as St Andrews Links and Target Field, we are a company with a global footprint and a passion for helping people beautify whatever landscape they may be in. With 100 years of operation under our belt and an average employee tenure of 15 years, come find out what makes The Toro Company the best place in the Twin Cities to build a career.

Job Functions

As technology advances our equipment and services, the Product Training Specialist role is critical to developing and supporting the division’s mission of training our distributors and customers. The primary role of this position is to develop technical and sales product training material and to deliver training content to Commercial distributors and customers. Product content ranges from common turf equipment systems, including electrical, hydraulic, mechanical and cutting unit technology, but also includes highly technical content such as Tier 4 engine controls, alternative power, autonomous, robotics and software systems.

What Will You Do?

In order to grow and build a successful career with The Toro Company, you will be responsible for: ​​​​

• Conduct in-person and virtual training sessions covering specific program content related to Commercial products, services and processes. This includes but is not limited to distributor technician training, factory service schools for end-customers, and onboarding of distributor new hires.

• Coordinate shipping of equipment to training sites; schedule, setup and prepare in-person and virtual classroom spaces; and conduct trainings. While onsite or virtual, handle all computer and student problems that might arise during the class while working with site management personnel with any facility problems. 

• The Product Training Specialist will promote division programs and provide appropriate program support to training participants. The trainer will positively represent both The Toro Company and Toro products to the channel and our customers.

• Evaluate existing instructional content and keep up to date. This includes preparing and updating instructional content, refining eLearning content, and other training-related opportunities for all supported businesses.

• Leverage the latest technologies in the Learning and Development industry to create, execute and maintain training programs. This includes researching and implementing new technologies into instruction.

• Manage the division’s training shop along with managing internal equipment, support tools and field training support assets.

• File company expense reports in a timely, accurate manner with expenses being cleared at least monthly. Care will be exercised to only charge valid, business expenses on company credit card. Comments should be included with each transaction to clarify the expense.

Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

What Do You Need?

To be considered for this role, an individual should meet the following minimal requirements:

Service Trainer II

• Bachelor’s degree in a technical discipline or equivalent experience in related industry

• 2-4 years’ experience in public speaking and/or teaching in a classroom environment with the ability to connect with the audience and hold their attention.

• 3-5 years’ experience troubleshooting and working with hydraulic, electrical and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials.

• Must enjoy speaking with, instructing and interacting with people from various backgrounds, languages and ethnic groups (including through the use of an interpreter)

• While most work is performed at Toro’s headquarters, field training support will be required which could potentially include up to 40% travel time.  

Service Trainer III

• All requirements in Service Trainer II

• Graduate degree (preferred) in a technical discipline or equivalent experience in related industry or a degree in instructional design, education, or related learning and development field

• 5-7 years’ experience in public speaking and/or teaching in a classroom environment.

• 6-8 years’ field experience in troubleshooting and working with hydraulic, electrical and mechanical systems with the ability to deliver in-depth presentations and develop accurate training materials.

• While most work is performed at Toro’s headquarters, field training support will be required which could potentially include up to 40% travel time.  

Preferred Qualifications:

• Experience with Articulate 360 (Storyline and RISE)

• Experience with LMS platforms such as Absorb and Percipio

• Familiarity with Adobe Photoshop, Illustrator, Camtasia, or Dreamweaver

• Spanish language would be highly beneficial

• Self-motivated with excellent project, time management and organization skills

• Demonstrated leadership, oral and written communication skills, including the ability to influence all levels of management.

• Strong interpersonal skills – professional, courteous, friendly and helpful

• Proven ability to work as part of a team, accept feedback and make necessary changes

• Excellent computer and keyboarding skills (Microsoft Office, Internet)

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What Can We Give You?   

At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at ourBloomington, MN HQlocation a variety of perks, including:

Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.

Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!

Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.

Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees. 

Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.

Summer Hours – Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday.

Flexible Work Arrangements – This team is currently implementing a hybrid work schedule. The opportunity to collaborate in the office and work from home part-time, has promoted team-building and flexibility. ​#LI-Hybrid​

Competitive Salary – The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation decisions are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package.If you need to, you can access your pay early withthe One@Workapp, formerly the Even app.

We are proud to be an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and related needs and conditions, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors. We celebrate diversity and are committed to creating an inclusive environment for all employees.

#LI-Flexible