AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
POSITION TITLE: Guest Services Associate I
DIVISION: Program Ministries
DEPARTMENT: Women and Childrens Ministries
REPORTS TO: Guest Services Supervisor
FLSA STATUS: Non-Exempt
LOCATION: Hope Place
STATUS: Regular
SALARY GRADE: Grade 27
SHIFT SCHEDULE: Varies
POSITION SUMMARY
The Guest Services Associate works with a team of staff to help create a safe, healing welcome center environment for men and women in the Mens shelter. This position is a part of a 24-hour team to provide information, referral and support services to the guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining facility safety and cleanliness.
KNOWLEDGE, SKILLS AND ABILITIES
- The successful candidate will have an active church/prayer life and demonstrate a strong desire to serve the Mission by ministering to those whom it serves.
- Must agree with Seattles Union Gospel Mission Statement of Faith, Mission and Vision Statements and have a personal ethos and work ethic that reflects the Missions Core Values.
- Sensitivity to cultural diversity is required.
- Seattles Union Gospel Mission accepts and encourages the involvement of volunteers at all levels in the organization. All Mission employees are expected to assist in the creation of meaningful and productive roles in which volunteers might serve in the organization, and to interact positively and cooperatively with our volunteers.
- Ability to successfully pass pre-employment drug and criminal background screenings.
- Demonstrated organizational and administrative skills, including excellent written and verbal skills.
- Ability to work in cooperation with other Mission staff.
- Ability to follow through on projects and tasks.
- Ability to be proactive in recognizing problems and present appropriate solutions.
- Ability to have difficult conversations regarding guidelines and rules.
- Ability to de-escalate guests.
PHYSICAL REQUIREMENTS
- Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
- Regularly lift and/or carry up to 40 pounds.
- Talk on telephone and use computer extensively.
EDUCATION
High school diploma or equivalent required.
EXPERIENCE
1 year customer service experience required.
1 year working in a social services environment required.
PHYSICAL REQUIREMENTS
- Ability to stand, walk or sit for extended periods of time; bend, stoop or reach.
- Regularly lift and/or carry up to 40 pounds.
- Talk on telephone and use computer extensively.
- Ability to wear a mask for the entirety of the shift.
EDUCATION
High school diploma required. Microsoft Office Skills required. AA in Human Services preferred.
EXPERIENCE
Prior experience in related field required. Work experience in rescue mission context highly preferred.
Responsibilities:
- Help maintain a positive, pleasant and Christian atmosphere at the WCM while participating in its grace-based ministry.
- Uphold the guidelines of WCM, confronting guests and leading them to self-evaluations when necessary.
- Coordinate, train and supervise resident interns and volunteers in conjunction with the volunteer department.
- Daily compile a thorough record of the events on your shift in staff log.
- Daily communicate with other staff via email.
- Take calls for women looking to get into Hope Place; provide resources when necessary.
- Assist the Intake Coordinator with intakes as needed.
- Complete data entry and documents as assigned by your Supervisor.
- Help coordinate and facilitate support groups and/or classes.
- Assist with holiday event preparation and coordination.
- Oversee safety and cleanliness of facility on shift; perform janitorial and maintenance duties as needed.
- Keep all restrooms stocked with supplies.
- Keep donations organized and put away.
- Monitor incoming persons, assisting and directing visitors and guests.
- Handle office telephones, recording and organizing messages.
- Assist with administrative tasks.
- Make keys for room and repair locks as needed
- Attend and participate in all Mission, Division and Department meetings and trainings, as required.
- Any other job-related duties as assigned by supervisor and WCM Leadership.
