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SalaryMedical Equipment-Service Technician & Delivery Job Description:
o Provide high standards of customer service to customers in our Medical Equipment
o Achieve department financial goals and internal KPIs set by Service Manager and Operations Manager
Role –
o Complete all appointments on time and/or within the time frame given to the customer
o Drive carefully but with efficiency, our customers depend on you
o Instruct customer on usage of equipment
o You are the final face of the company to our customers, make the best impression possible and be courteous and polite every step of the way
o Deliver “how do we measure up” card to every customer, asking them to review you
o Call appointments prior to your arrival, letting them know an arrival time frame
o Deliver/ pick-up rentals, sale items, and repair items
o Complete all repairs in-house and offsite efficiently
o Emergency repairs and deliveries as needed
o Assist DME retailers with large inventory orders when received
Daily/Weekly Responsibilities –
o Keep interior of vans tidy and clean (daily)
o Travel to/from warehouse (as needed)
o Clean and presentable rental workplace (daily)
o Rentals are cleaned and put away (daily)
o Properly place equipment into staging, quarantine (cleaning), rental, repair, or retail (daily)
o Trash (daily)
o Anything delegated by Management
o Must be able to lift 75+lbs
REQUIRED AVAILABILITY:
9A-6P WEEKDAYS AND WEEKENDS AS NEEDED
If you are a highly motivated individual with a proven track record in customer service and equipment service/repair knowledge, we invite you to apply for this position. We offer comprehensive benefits and opportunities for career growth.
Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Shift availability:
- Day Shift (Required)
Ability to Relocate:
- Naperville, IL: Relocate before starting work (Required)
Work Location: On the road
