Service Technician

Job Details
Level
Experienced
Job Location
HTX - Carmichaels, PA
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Why join Stahls' Hotronix, a GroupeSTAHL company?
We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn addition paid time off throughout the year.
We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Company paid ancillary benefits with optional buyups. Earn additional paid time off (IPOD) by participating in healthy activities!
We do not believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition and continuing education reimbursement!
We believe in making a difference (and having fun while doing it).
Whether we are celebrating goals or simply showing appreciation with catered luncheons; soaking up the sun at Idlewild or visiting Kennywood, enjoying some Potato Patch fries for family fun day; or providing facility wide communication with town hall meetings... We're a family-owned company who has family-friendly fun year 'round! We're all about having fun and making a difference.
Need more reasons to join GroupeSTAHL? Read more about other benefits and perks HERE!
What we do:

• Stahls' Hotronix is the highest quality heat press manufacturer known for superior fringe benefits. We provide superior products to any comparable press; innovative research and development (engineered and patented); industry's best warranties; and blue-ribbon lifetime technical support. In addition, we are the world's largest manufacturer and we are complaint with worldwide safety standards.

Find out more about Stahls' & Hotronix:

• https://vimeo.com/354709571
• https://vimeo.com/236424368
• https://www.hotronix.com/
• https://www.groupestahl.com/stahls-company-overview/

Qualifications
What you'll be doing:
Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation
What we are looking for:

• Maintaining completion of all customer needs.
• Accurately preforming all essential duties and responsibilities.
• Provides answers to clients during tech calls by identifying problems; researching answers; guiding client
• through corrective steps to repair.
• Works with clients to process returns and replacements, processing credits for parts, machines, & shipping.
• Improves client references by writing and maintaining documentation, as well as updating customer
• information.
• Participates in development of client training programs by identifying learning issues, recommending
• instructional language.
• Improves system performance by identifying problems, recommending changes.
• Assist clients with shipping quotes and updating shipping information.
• Process order entry and parts check in for client interactions.
• Maintains excel spreadsheets and filing.
• Provides support with reports and tracking trends.
• Accomplishes information systems and organization mission by completing related results as needed.
• Works as reserve to all admin duties and responsibilities.
• Possible travel to customer locations

Apply today and join the fun!