Service Technician (Technology)

This individual will be responsible for the effective repair of equipment and technology components at high levels of quality. Their work must be completed in a safe, professional and timely manner. Based upon their level of expertise, the Service Technician may work under direct supervision.  This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.

Specific Duties Include:

• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.          
• Document system information and repairs completed on work order, including parts used.
• Maintain a clean work area, as well as care for all shop tools, systems and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Must have a high understanding of technology
• Ability and drive to learn the newest technology and stay up to date
• Excellent mechanical skills
• Working knowledge of electronics and hydraulic systems preferred
• Strong computer skills
• Excellent customer service skills
• Ability to assemble and perform maintenance functions on equipment
• Excellent oral communication and written skills
• Strong organizational skills