Service Technician

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Service Technician, you are a part of this family and critical to our success. This person directly impacts the business by providing a furniture repair service for our customers, ensuring satisfaction.

Why you’ll want to join our team:

·         Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years

·         Comprehensive medical, dental, and vision benefits & 401K plan

·         Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.

·         Employee discounts at our affiliate brands which include– Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters

What your day will look like:

• Embodies our values: Serve Others and Own It
• Meets or exceeds customer expectations in a friendly, courteous, and professional manner
• Visits customers’ homes as needed to repair furniture
• Ensures that all warehouse repair policies and procedures are followed 
• Ensures that the appropriate team member is informed of any item that cannot be repaired
• Receives returned and/or damaged furniture items, assesses condition to determine whether the item is repairable
• Follows established procedures to dispose of unsalvageable items

What will help you succeed:

• Furniture repair experience including upholstery repair, leather repair and wood repair
• Must have a good working knowledge of power tools including, but not limited to: table saw, drill press, belt sander, router, circular saw, screw guns, hand drills and heat guns
• Ensures that all safety procedures are being followed
• High school diploma or general education degree (GED); or equivalent combination of education and experience
• Ability to read, write and comprehend simple instructions, short correspondence, and memo
• Ability to add, subtract, multiply, and divide
• Track record of serving others and putting team goals first
• Owners’ mindset; takes ownership over everything within scope of responsibility
• Proactive approach; identifies and solves problems
• Adaptability; flexible to shifting priorities and a changing environment