Service Technician - Large Ag

Job Description

Service Technician - Large Ag

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural equipment. May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties

• Maintain a safe working environment and adhere to company safety program at all times
• Perform other duties as assigned

Experience, Education, Skills and Knowledge:

• 3+ years of experience performing on-site service repairs
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• Advanced or Master Service Technician certification preferred
• High School Diploma or equivalent experience required; Associates degree preferred
• Valid driver's license required; CDL (Commercial Driver's License) preferred

Qualifications: * 3+ years of experience performing on-site service repairs * Outstanding interpersonal and customer service skills * Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures * Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment * Ability to use Service Advisor and basic computer functions * Ability to operate vehicles and equipment used for diagnostic purposes * Ability to lift at least 75 lbs. repeatedly * Advanced or Master Service Technician certification preferred * High School Diploma or equivalent experience required; Associates degree preferred * Valid driver's license required; CDL (Commercial Driver's License) preferredEducation: Secondary EducationEmployment Type: ["FULL_TIME"]