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Form of workService Technician - Large Ag
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural equipment. May require some direction or guidance from the Service Manager or Shop Foreman.
Responsibilities:
- Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products
- Participates in required Service EDUCATE Training programs
- Supports customer clinics
- Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
- May promote and sell dealer service programs directly to customers
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
- Maintains current knowledge of John Deere and competitive products
- Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and material used in performing assigned duties
- Maintain a safe working environment and adhere to company safety program at all times
- Perform other duties as assigned
Experience, Education, Skills and Knowledge:
- 3+ years of experience performing on-site service repairs
- Outstanding interpersonal and customer service skills
- Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
- Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
- Ability to use Service Advisor and basic computer functions
- Ability to operate vehicles and equipment used for diagnostic purposes
- Ability to lift at least 75 lbs. repeatedly
- Advanced or Master Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driver’s license required; CDL (Commercial Driver’s License) preferred
