Service Technician, Intelligent Transportation Systems

IRD is a dynamic technology company engaged in developing key components and advanced systems for the next generation of transportation networks. IRD supplies Intelligent Transportation Systems (ITS) to private corporations, transportation agencies, and highway authorities around the world. IRD's systems make highways safer, greener, and more efficient. Known globally as a trusted partner providing sales, service, and installation support on major ITS projects for over 40 years, IRD contributes to creating smarter cities by empowering engineering and urban planning professionals to access reliable traffic data.

Join IRD as a Service Technician to help us provide outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the Service Technician is responsible for installing and repairing Intelligent Transportation Systems (ITS) for various clients throughout the US.  Rotating shifts, extensive travel and overtime hours are required.  This position will be based in the state of Illinois.  Key responsibilities include:

Customer Service Excellence

• Maintain client relations by communicating with and training customers on the use of IRD deployed systems.
• Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
• Provide unparalleled solutions-based service excellence during all interactions with others
• Provide accurate and detailed record-keeping for service work performed, in IRD’s standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool).

Technical Solutions

• Assist in the installation and integration of new and replacement equipment as required.
• Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
• Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
• Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.

Safety & Quality

• Adhere to Corporate safety and quality policies.
• Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule
• Supervision of in-road and roadside civil construction activities.
• Supervise subcontractors to ensure installations, repairs and service are performed in accordance with IRD standards.

Requirements

Education & Experience

• Degree, Diploma or Certificate in electronics technology and/or equivalent work experience
• Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons etc. 
• Must possess a valid passport and be able to travel throughout the region
• Have a valid Drivers’ License with a clean driving record, this is a condition of employment
• Required to pass a DOT Medical exam bi-annually.

Computer Skills

• General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment.
• Ability to work with Microsoft Office 365 (Excel, Word, Outlook, Teams etc.)
• Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade.

Other Attributes

• Excellent work record of self-motivation, judgment, productivity, and safety.
• Ability to work with minimal supervision in a demanding environment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Self-motivated with good organization and time management skills.
• Ability to lift 65 lbs. 
• Work outdoors, in all weather for extended periods of time.

Benefits

Annual Salary Range:  $57,000 - $67,000

• Medical, Dental and Vision
• Life & Disability Coverage
• 401K Matching
• Employee and Family Assistance Program (EFAP)
• Employee referral program

 IRD provides equal opportunity for all applicants, in accordance with applicable laws where the position is being hired; including but not limited to: race, color, religion, gender, national origin, age, disability, sexual orientation or veteran status.  This job advertisement is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  We appreciate all responses and will acknowledge only those being considered for an interview.  We respectfully request no calls or unsolicited resumes from agencies.