Service Technician

Are you technically inclined with excellent communication skills? Are you interested in working closely with customers to ensure equipment meets their expectations? PVA would love to meet you! We are a five-time Albany Business Review Best Places to Work winner and Healthiest Employer. Come see for yourself why we're an award-winning employer.

PVA is adding to our in-house Service team! The Service Technician prepares and tests machines to ensure a successful customer visit. This position helps customers maximize value of products from pre shipment through end of life. This position requires onsite presence in Halfmoon, NY. Hours for this position are 7:00 am - 4:00 pm Monday-Friday. Starting pay is between $22-$28 per hour depending on experience. This position includes some travel and includes a training period, duration is dependent on existing knowledge and skill level.

RESPONSIBILITIES:

• Maintain expert level technical knowledge of PVA product line.
• Answers direct questions and resolves issues from customers.
• Solves problems, diagnoses and resolves issues to ensure customer needs are met.
• Manages and updates individual service tickets throughout the day to identify any urgent customer needs.
• Ensures equipment is working properly prior to shipment to meet customer expectations.
• Assists customer’s with process improvement and optimization.
• Maintains confidentiality of customer information, 100% of the time.
• Attends team reviews as required to share information, review schedules and projects.
• Discerns whether issues are warranty related or at the customer’s expense.
• Fosters strong customer relationships through onsite visit, and after shipment service and installations as required.
• Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
• Leads, assists and supports team members when performing runoff, installation, rework installation, or onsite service.
• Train with Application Lab to become a process and technical expert.
• Shares information learned from customer within department.
• Utilizes 5Y Kaizen process to identify root causes of problems and solutions.

SKILLS:

• Customer centric, committed to supporting the internal and external customer.
• Strong verbal communication and listening skills.
• Self-starter who works independently and in a team environment.
• Exhibits sound judgement; anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized, analytical, and detail oriented.
• Follows direction with focused attention.
• Exhibits initiative.
• Willing to learn.
• Strong computer and excel skills.
• Must be technically inclined (mechanical, controls, software, etc.).
• Minimum one (1)+ year of technical service and commercial experience, preferred.
• Associate degree in engineering, preferred.

Physical Requirements

• Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
• Sitting: Remaining in a normal seated position. (F)
• Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
• Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
• Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
• Travel: Requires traveling outside geographic area. (O)
• Stooping; Bending body downward and forward by bending spine at waist. (F)
• Reaching; Extending hands or arms in any direction. (C)
• Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
• Bending/Twisting; Continual intermittent twisting of the spine. (F)
• Talking; Expressing or exchanging ideas by means of the spoken work. (C)
• Hearing; Receiving detailed information through oral communication. (C)
• Vision; Clarity of vision at near or far distances. (C)
• Computer usage or other special equipment operated. (C)

Legend

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)