Service Technical Content Liaison

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

 

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World's Best heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Summary

The Service Technical Content Liaison will digest engineering content in order to support internal and external Service Technical Authors for the publication of service content for our dealer technicians, dealer service training, and our customers. Service content is included in service manuals, operator manuals, quick reference guides, service bulletins, and technical training curricula. Tools used to create content include IXIASOFT Content Management System (CMS), Adobe Acrobat, Illustrator, InDesign, Photoshop, PTC Creo and Illustrate. Our documents are published on the web, to print, and to truck displays. The goal is to maximize content re-use (minimize duplication) and consistency across all PACCAR content. This role will identify opportunities for continuous improvement.

Here's what you will do in this role

Participate in Engineering Design reviews to learn about new products, identify service literature needs, and subject matter experts

Provide feedback to Engineering from a Service perspective

Liaison between Engineering and Service Technical Authors

Understand the technical aspects of our products

Improve chassis, engine, and aftertreatment troubleshooting guides to identify gaps for repair procedures and standard repair time development

Ensure product documentation is produced in a timely manner and adheres to PACCAR's style guidelines and standards of accuracy, thoroughness, readability, usefulness, consistency, and organization

Manage SharePoint content for the Customer Service team

Lead and participate in continuous improvement initiatives including cross divisional workshops

Flexible work hours, but may require some early start or late end times depending on the project

Occasional travel may be required depending upon the project (up to 5%)

Perform other duties as assigned

Required Skills

Excellent communication skills: ability to take complex engineering concepts and explain them at an appropriate audience level

Solid mechanical and electrical aptitude

Strong organizational, schedule management, time management, and reporting skills

Strong attention to details

Not satisfied with status-quo

Ability to address ambiguous, conflicting, or missing information

High level of initiative and demonstrated use of proactive problem-solving approach

Strong interpersonal skills and a team player who is comfortable communicating at different levels within the organization

Must be able to work with a diverse set of stakeholders and manage multiple tasks concurrently

Preferred Skills

Project planning, risk management, time management

Project management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent experience as a project manager

Previous automotive/dealership hands-on experience or manufacturing experience

Experience with the following tools: Adobe Acrobat, Illustrator, InDesign, Photoshop, PTC Creo and Illustrate, Tableau, Microsoft Access, Excel, SharePoint, and OneNote

 

Why work for PACCAR/Kenworth?

• Global Fortune 500Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

 

As a U.S. PACCAR employee, you have a full range of benefit options including: 

• 401k with up to a 5% company match 
• Fully funded pension plan that provides monthly benefits after retirement 
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family 
• Flexible spending accounts (FSA) and health savings account (HSA) 
• Paid short-and long-term disability programs 
• Life and accidental death and dismemberment insurance 
• EAP services include wellness plans, estate planning, financial counseling and more 

 

Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Technical Content Liaison is $75,100 - $112,300 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

 

PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.