Service Tech

The Service Tech position conducts troubleshooting, repairs and preventive maintenance service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provides emergency/unscheduled repairs of application equipment during pumping season and performs scheduled maintenance repairs of application equipment in the offseason. Also supports company owned equipment.
2. Performs mechanic skills including, but not limited to, mechanical, electrical, pneumatic and hydraulic troubleshooting and repair of application equipment.
3. Reads and interprets equipment manuals and work orders to perform required maintenance and service.
4. Interacts with customers and vendors by responding in a timely fashion to questions, concerns, and troubleshooting.  
5. Gathers information and determines the issue by evaluating and analyzing the symptoms; diagnoses and resolves the issue(s).
6. Researches required information using available resources; and follows standard processes and procedures.
7. Ensures an issue has been resolved to completion and follows-up with the customer or vendor where necessary to close the loop.
8. Maintains the work area and equipment in a clean and orderly condition. 
9. Comply with OSHA and Puck safety rules.

Non-Essential Functions

1. Accurately records time worked and allocates time to the appropriate job(s).

Competencies

1. Technical Capacity.
2. Communication Proficiency.
3. Thoroughness
4. Customer/Client Focus
5. Problem Solving/Analysis
6. Initiative

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position.

Opportunities to work extended hours and on the weekend work may be optional or required as job duties demand. 

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience

1. High school diploma or GED diploma, or three to six months’ related experience (in farming, construction, carpentry, or manufacturing) or training, or equivalent combination of education and experience.

Preferred Education and Experience

1. Three to six months’+ experience in safely operating agriculture equipment or machines.
2. 2-year technical degree or 2+ years of related experience
3. Working knowledge of hydraulic and electrical systems; appropriately route and install hydraulic hoses and electrical wiring and components.
4. Experience with metal working equipment such as welders, torches, saws, drill presses, iron workers, hydraulic presses or related equipment.

Equal Employment Opportunities (EEO)

Puck provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Puck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Puck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Puck's team members to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.