Service Team Lead

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!

We are looking for excited, dynamic, tech-savvy team members to join our US Service team.

Job Responsibilities:

• Responsible for hiring, building, and maintaining a team of full time robot technicians of varying skill levels. This includes setting KPIs for the team and managing against those for your organization.
• Communicates company goals, safety practices, new Standard Operating Procedures and deadlines to the team. Responsible for ensuring that their team is adhering to these expectations.
• Motivates, assesses performance and drives improvement in team performance in partnership with HR to ensure that we are actively developing our team and continuously raising the performance bar.
• Provide feedback of experience to the design and engineering teams.
• Helps to achieve company goals by owning daily KPI’s Fleet and Charger’s health, Jira tickets Quality, and transfer orders in ERP system.
• Owns the standardization of the tools and equipment which robot techs utilize on a daily basis, including but not limited to ordering tools, implementing and maintaining 5S in our repair areas, and overall driving a sense of ownership within the team.
• Responsible for scheduling teams, approving timesheets and addressing any concerns regarding adherence to time policies.
• Plays a key role in providing feedback and partnering with internal teams to improve internal tools and processes for the Service Team.
• Perform other duties and responsibilities as required or requested.
• Travel will be expected at will up to 30% of the time domestically, potential annual travel internationally.

We are looking for someone who is:

• Passionate for robots and innovative technologies.
• Previous experience as a Team Lead in service/ maintenance business, particularly in remote management settings.
• Good knowledge regarding mechanics, electronics.
• Proven work experience in enterprise technical support, service/ maintenance technician, or a service engineer.
• Excellent client-facing skills.
• Fluent English.
• Ability and willingness to travel.
• Good self-discipline.
• Experience in employee training.

Physical Requirements:

• Office work.
• Movement ability to frequent usage of wrists, hands and finger dexterity to movements such as constant typing.
• Occasional lifting of items with weight up to 70 lbs.

Ready to join our Starship fleet? Apply today!
Job Type: Full-TimeOnly candidates who send resumes will be considered.Please include your availability when applying. Early application is encouraged.