Service Support Engineer

Job Description

Our client is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity with us!
Our client has an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results.
We are currently seeking an On-site Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.
This position will work at our Customer location in Chicago, IL.
Essential Responsibilities:

         Work with customers to troubleshoot and resolve complex product issues

         Interface with our world-class support, development and SQA teams to identify and to resolve product issues

         Utilizing Knowledge Management database, research & develop technical tips and solutions

         Advise customer on network management best practices using NetScout product suite

Required Skills

         Bachelors Degree in Computer Science/Network Security or equivalent discipline

         Minimum of 5 years in network management supporting external customers

         2 plus years in critical and managed customer care

         Proven expertise in customer relationship and management

         Network Management experience in Financial environment preferred

         Experience working remotely, but cooperatively with HQ

         Demonstrated ability to identify and resolve complex network problems

         Cisco Certification (CCNA minimum, CCNP preferred)

         Linux Certification (RHTC minimum)

         Project Management Certification a plus (PMP)

         Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)

         VMWare Certification a plus

         Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)

         Ability to multi-task with strong attention to detail

         Financial Industry experience preferred