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SalaryBeing a First Texas HondaService Pass Advisor provides you with the opportunity to be a part of a thriving, engaging, positive atmosphere. In this role, you will create an experience that leaves the client satisfied by meeting and surpassing their service maintenance experience expectations. Your primary customers are new Honda owners seeking to utilize their factory scheduled covered maintenance benefit; at times you will also assist express maintenance customers based on
daily business needs.
Your role will require you to maintain an organized process while satisfying multiple customers, clearly communicating, managing priorities, following up, and any other duties assigned resulting in satisfied and loyal customers. This position provides the foundational hospitality and sales skills necessary for career advancement into an Express Advisor role.
The Duties (this is a summary of daily duties but not limited to):
Provide Truly Exceptional Service leading to customer loyalty.
Maintain a high level of Customer Satisfaction.
Perform professional deliveries.
Follow Up with all pending clients regularly.
Communicate with all team members necessary to assure successful and timely completion of promised work.
Prepare for appointments to create a speedy and pleasant experience.
Perform a professional walk around and thoroughly record the client's concerns.
Provide value in our services leading to customer participation in current suggested services and future maintenance.
Produce repair orders using the 3 C’s. (Concern, Cause, Corrections).
Assist clients as they desire by learning Honda product knowledge, warranty data, and maintenance requirements.
Complete required manufacturer training.
Any other duties that may be required.
Hours:
- This is a full time position at 40 hrs a week with a weekday off as well as Sunday.
- Must be available between business hours Mon-Fri 7am-7pm, Sat 7am-6pm.
Compensation:
- Salary range of $48K - $70K, dependent on performance.
- Pay rate will be an hourly rate + bonus opportunities
CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.
Core Values:
Transformational Not Transactional - Be Transformational
- We do what we say we're going to do
- We encourage and support each other
- We're committed to continuous growth
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
All Continental Automotive Group Full-Time Employees Receive:
- Employer Paid Dental Insurance
- Employer Paid Life Insurance
- Employer Paid Medical Insurance
- Employer Paid Health Savings Account Contribution
- Employer Paid Wellness Clinic
- Employer Paid Flu Vaccinations Every Fall
- Employer Percentage Matching for 401k
- Employer Paid Parental Leave
- 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
- 14 Paid Time Off Vacation Days/Year (60 days - 3 years)
- 19 Paid Time Off Vacation Days/Year (3 - 7 years)
- 24 Paid Time Off Vacation Days/Year (7+ years)
- Annual Christmas Bonus Based on Tenure
- Annual Christmas Party
- Annual Employee Appreciation Dinner
- Employee Vehicle Purchase Program
- Employee Discounts on Collision Repair, Parts, and Service
- Bi-Weekly Pay Periods, Paid on Fridays
- Holidays: Thanksgiving, Christmas & New Years
- Employer Paid Lunches Every Saturday
- Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
- Access to In-House Insurance Agency
- Access to In-House Marketing Agency
- Voluntary Life Term and Whole Insurance
- Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
- $200 Donation to Charity of Your Choice with Approval
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.
