Service & Operations Support

Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Service & Operations Support

Principal Duties and Responsibilities:

• Will handle contract renewals, contract cancelations, customer communication, and maintenance contract packet review.
• Support and assist account managers to ensure a timely contract renewal. 
• Support and assist maintenance contract customers located within the operating branch region.
• Assist in procuring customer POs, writing amendments, or attaining new contracts.
• Give leads for additional maintenance opportunities to the Preventative Maintenance team to quote.
• Organize kick-off meetings for all new PMs. 
• Have a complete understanding of each customer’s maintenance contract. 
• Ensure services are being performed in accordance with the terms and conditions of the maintenance contract as sold and that those services meet the customer’s expectations. 
• Be familiar with specific equipment covered under the customer’s maintenance contract.
• Provide amendment to any active contract that provides coverage for uncovered equipment at the site.
• Complete the assigned reports and submit them to management.  
• Document customer responses for feedback and growth to Service Manager and or Operations Manager.
• Monitor all PM data to respond to situations before customers call in proactively.  
• Review all PMs on hold and continually follow up on how we will reactivate. 
• Work seamlessly between operations and sales to ensure a sense of urgency and other departments as needed.

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

• High School Diploma or equivalent
• 3+ years of contracts support and or customer service.  
• Ability to successfully manage customer contracts.
• Strong communication skills
• Proficient in Excel and Microsoft Office programs.
• Must be organized, detailed, and able to prioritize tasks.
• Ability to read and understand technical specifications a plus.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. 

Compensation Range:  $30 - $35 Per Hour

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