Service Manager

My client a global manufacturing company is looking for a Service Manager to provide all administrative support and coordinate the day-to-day operations of worldwide service operation.
Job Description:

• Schedule resources to handle preventative maintenance and service calls, repairs, and

remote troubleshooting support of industrial x-ray inspection systems, components, and
other related equipment.

• Manage schedule through careful planning and prioritization of issues of varying severity.
• Oversee all activities related to the return of material in and out of warranty for repairs,

evaluations and potentially replacement. From customer to vendor and back again.

• Ensure all service orders, repairs, and preventive maintenance visits are completed on

time and within budget.

• Help to prepare and submit service-related proposals.
• Support the team in the sale of Preventative Maintenance Agreements, Service Contracts

and Spare Parts.

• Maintain the service-related details and activities in the CRM.
• As part of a team, book and coordinate employee business related travel.
• Work with internal cross functional partners from multiple disciplines within the

organization to ensure responsiveness to internal and external customer requests.

• Continuously improve all customer service-related processes, including help desk, RMA,

and personnel dispatching and scheduling.

• Additional clerical and administrative tasks, as required.
• Ensure quality and safety are of the highest priority in day-to-day operations.

Essential Skills:

• Bachelor’s Degree
• Minimum two (2) years of directly related customer service support for a manufacturer.
• Experience working with a CRM system.
• Proficiency in MS Office Suite of Tools
• Must be able to thrive in a fast paced, demanding environment and able to quickly assess

customer needs and take appropriate action to provide exemplary customer service and
support while properly managing customer expectations, schedules, and costs.

• Capable of effectively communicating both internally and externally using all available

methods of communication.

• A positive, team player with excellent time management and organizational skills.
• Flexible with the ability to accept change and work under pressure in an evolving, fast-

paced environment.

• Must be highly organized and self-motivated.
• Must be a US citizen or US permanent resident authorized to work in the US and able to

successfully pass a complete background check and drug test.
Non-Essential Skills:

• Prior experience working in a service role for a capital equipment manufacturer.
• Familiarity with ERP systems
• Understanding or prior experience working in the x-ray or non-destructive testing (NDT)

market.

• Fluency in multiple languages