Service Manager

FERRARI OF RANCHO MIRAGE is seeking an ambitious SERVICE MANAGER who shares our passion for excellence to be part of our dynamic team!

Working with Ferrari means working with one of the World's most powerful brands, engineering excellence and innovation on the highest level.

Job Description:

The Service Manageris responsible for running an efficient and profitable parts and service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Essential Responsibilities:

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the factory.
• Attends manager meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.

Skills and Qualifications required to perform the role:

• Four to ten years of supervisory experience.
• Four to ten years of experience in an auto repair facility.
• High school diploma or the equivalent.
• ASE certification preferred.
• Ability to read and comprehend instructions and information.
• Excellent communication, supervisory, and managerial skills.
• Ability to operate the department at a profit according to dealership guidelines
• Dynamic leader with a proven track record of success
• Knowledge of CDK is preferred
• Professional appearance
• Must have a strong work ethic and integrity
• Must exhibit the ability to multi-task in a dynamic, ever changing environment
• Great attitude with a high-energy personality
• Superior customer service skills

Pay: $120,000 annually + commission

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees: medical, dental, vision, life insurance, STD, LTD, and more
• 401k retirement plan

“I build engines and attach wheels to them.”– Enzo Ferrari