Service Manager

Duties:

• Maintain a positive attitude while leading a team efficiently and productively.
• Recruit and maintain staffing levels.
• Familiar with POS Mitchell 1 system with knowledge of computers, printers, and their operation.
• Follow all OHSA and Safety Standards set forth by the company policy and procedure manuals.
• Ensure a high level of cleanliness is maintained at the shop and with the company vehicles.
• Ensure all shop personnel act and look professional per the policy manual.
• Evaluate expenses and margins to ensure they are reaching their budgeted goals.
• Anticipate technician's needs using proper leadership techniques and proven problem-solving methods.
• Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry.
• Manage all external service providers and review yearly contracts as needed to maximize profitability.
• Monitor customer problems to ensure high response time and proper problem resolutions.
• Provide excellent assistance to the needs of your customers and your team.
• Maintain the standard operating procedure of the shop.
• Maintain timecards and manage scheduling while tracking the calendar for holidays and emergency circumstances.

Qualifications:

• Must have a working knowledge of the Diesel repair industry.   (At least five years)   plus managing Fleet Equipment.
•  Must be comfortable being on the service floor and on your feet for six to seven hours daily while monitoring staff.
• Must lift 50 pounds or less to serve customers if appropriately required.
• Working knowledge of shop software, Windows computers, essential programs, and performance metrics applications,
• Demonstrated ability to work solo and be a strong leader, overseeing an entire department of at least 12 + employees.
• Set reportable metrics to measure and maintain the performance and health of the company's service department.
• Must be an excellent communicator and speaker in written and face-to-face customer service interactions.
• Must have the ability to prioritize and organize time wisely.
• Must have experience ordering, receiving, and maintaining inventory. 
• POS experience with Mitchell  1 a plus.  
• Demonstrated ability and proven track record of employee management.
• Must have reliable transportation and phone.

Wages:

$80k to $100k depending on skill level

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K retirement with company match
• Life, Accident, Disability, and Critical Illness Insurance
• Paid Time Off
• Uniform Service
• Holiday Pay
• Professional Development Programs for continuing education
• Free Banking Option
• Year-round, full-time work
• Employee Discount
• Referral program
• Tuition reimbursement