Service Manager

Job Type
Full-time
Description
Summary
The Service Manager leads all plant service team activities, manages all aspects of people development and is responsible for the overall performance (sales, operations, profit, and growth) of the service team while ensuring our commitment to providing high quality work.
This is a hands-on leadership position, on-site in Charlottesville, Virginia and reports to the Charlottesville Plant Manager. Learn more about our work, culture and benefits at: workwithtiger.com
What you'll be doing

• Provide Service department leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
• Manage employee workloads to minimize redundancy and maximize productivity
• Oversee office operations and procedures such as bookkeeping, preparation of payroll, filing systems, request of supplies, and other clerical services
• Establish and maintain an efficient and customer-focused system to track the entire service and installation process from our Sales Representative's installation estimate to final invoicing of services and products
• Collaborate with the accounting team and Service Billing Specialists to ensure proper billing for services performed
• Encourage and motivate employees to meet performance standards, inspiring respect, trust, and provide appropriate recognition to peers and subordinates
• Effectively evaluate and measure the performance of team members, including handling disciplinary action when necessary
• Manage workflow and scheduling to achieve the highest levels of customer satisfaction
• Manage service, repair and reconditioning of equipment and components, i.e., service trucks, pump-out equipment, and power tools
• Partner with Plant Manager and HR to recruit, train and mentor new Service Technicians
• Train and ensure all assigned employees are aware of and comply with Tiger Fuel Company's procedures and regulations
• Demonstrate safety leadership by role modeling and inspiring team members to take responsibility for their own safety and the safety of others
• Assure all team members are safety-trained and have appropriate resources/support, and observe and coach safety and security procedures
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position

The above is intended to describe the general content and requirements of this job.It is not a comprehensive statement of job functions, responsibilities or requirements.
Requirements
Your Comfort Zone and Experience

• At least four years leadership experience in managing a similar industry/business (propane industry preferred)
• Bachelor's degree preferred, but not required if applicant demonstrates proven record of leadership and professionalism in their career
• Ability to analyze and understand data and performance metrics related to efficiency, productivity, profitability, safety, resource deployment and general operations
• Demonstrated ability to manage multiple projects and deadlines with efficiency
• Possesses excellent written and oral communication skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Superior relationship building skills and experienced leadership background
• Passionate about energy and providing best-in-class customer service support
• Able to learn new technologies, quickly becoming the expert of a rapidly evolving set of technology needs
• Patient, professional, and adaptable to a wide range of people and backgrounds
• Experience in the petroleum or propane industry highly preferred

Salary Description
$55,000 to $60,000