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Form of workJob Description
We are looking for an Installation/Service Technician Apprentice to join our team!
Redwire is a team of security professionals that have been in the business of providing electronic security for commercial, institutional, governmental, and residential clients for over 30 years. We offer a full range of solutions that are custom tailored to client's needs. Our cutting edge network based video, access control, security, and fire systems are fully integrated to offer the best results for homes or businesses.
Job Description:
This position will work in the field alongside an experienced technician(s) to learn the trade of an alarm installation/service technician. This position installs/services new and/or existing security and fire systems. The incumbent will prepare paperwork for the programming of new and/or existing security systems.
Position Responsibilities:
- Install, maintain, or repair security systems, alarm devices, or related equipment.
- Complete and submit all service call related documents if assigned to the Service Department.
- Mount and fasten control panels, door and window contacts, sensors, or video cameras, and attach electrical and telephone wiring to connect components.
- Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms.
- Test and repair circuits and sensors, following wiring and system specifications.
- Feed cables through access holes, roof spaces, or cavity walls to reach fixture outlets, positioning and terminating cables, wires, or strapping.
- Keep an orderly vehicle and accurate inventory stock levels.
- Various projects and other miscellaneous duties as assigned.
Position Requirements:
- High school diploma (or equivalent).
- Technical school training and/or certification is preferred.
- Minimum 1 year of technician experience within the alarm and fire industry is preferred.
- Minimum 1 year of field installation/service experience is preferred.
- Networking experience is a plus.
- Must have flexibility to travel, work overtime, and On-Call shifts as needed.
- Comfortable with computers and Microsoft Suite (intermediate Excel, Word, and Outlook).
Knowledge, Skills, and Abilities Required:
- Strong communication and customer service skills.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
- An acceptable driving and criminal history record.
Physical Requirements:
- Alarm technicians must be able to lift, carry, and use heavy equipment (such as ladders).
- Ability to work in confined spaces.
- Ability to sit, stand, and/or drive for long periods of time.
- Lift up to 50 pounds.
Compensation and Benefits Package
Competitive Salary, bonuses, and merit pay
Nine (9) Observed Holidays Annually
Company Vehicle
Paid Time to Volunteer and/or Service the Community
Employee Recognition Program
Professional Development
Health Insurance
Dental Insurance
Supplemental Insurance Options
401(k) Retirement Plan
Paid Personal Time-Off
Employee Alarm System Pricing
Redwire is an Equal Opportunity Affirmative Action Employer and a drug-free workplace. We are committed to building a diverse and inclusive work environment.
